Customers without standard ID

How to do this in easyAML

Open an In-person VOI

Navigate to the client's profile and begin a new Verification of Identity. Make sure you are conducting this in person - the additional document option is not available for remote VOIs.
Select "Additional document"

During the VOI, you will see an option to add an additional document. Select this when the client cannot provide standard identification and one of the alternative documents below is available.
Upload the alternative document/s

Photograph or upload the document within the VOI flow. Any of the alternative document types listed above can be uploaded here.
Document your reasoning

Record in your the KYC's Notes why standard identification was not available, which alternative document you accepted, and the steps you took to assess the ML/TF risk. AUSTRAC requires this record-keeping as part of your alternative identification procedures.

The alternative document categories from AUSTRAC's guidance are:

Alternative ID options (AUSTRAC)

Referee statement
Government correspondence
Recently expired ID
Community/organisation membership card (First Nations)
Self-attestation (last resort only)

Which persons does this apply to

First Nations peoples (inconsistent documents)
Natural disaster affected
Domestic violence affected
Recently released from prison
Trans & gender diverse customers
Individuals in remote areas with limited document access

One compliance note to keep in mind: AUSTRAC expects you to document your reasoning when using alternative ID specifically why standard documents weren't available and how you assessed the ML/TF risk. easyAML's record of the uploaded document supports this, but you should also add a note within their KYC record.

Customers without standard ID

AUSTRAC recognises some of your customers might not have standard identification.

How to do this in easyAML