---
title: Do clients need to download an app to complete KYC/VOI?
description: No download required.
---

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# Do clients need to download an app to complete KYC/VOI?

## No download required - the VOI link opens in any modern mobile browser.

**No download required for the customer.** The VOI link opens a **web page** where the client completes the verification on their device - it works in any modern mobile browser (Safari, Chrome, Edge, Firefox) without any installation step.

How the customer flow looks:

- **SMS or email arrives** with a link.
- **Customer taps the link** - mobile browser opens the VOI page.
- **Camera and microphone permissions** are requested in-browser (standard browser prompt).
- **Capture document, capture selfie, answer questionnaire** - all in the browser.
- **Result is finalised** - the customer sees a confirmation screen.

If the customer accesses the link from a desktop computer, easyAML provides a **QR code** they can scan with their phone to continue the VOI on the mobile device (which has the camera). Selecting "In Person VOI" generates a QR code that's scannable on any device - iPhone, iPad, Android - so staff doing in-office captures don't need any special hardware setup.

The native easyAML app on Google Play and Apple App Store) is for **staff use**, not customer use. Customers stay in the no-install web flow regardless of staff app status.

---

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