Does the firm pay easyAML for time spent supporting a client through their KYC?
No, customer support time (whether helping firm staff, troubleshooting transactions.
This applies regardless of tier and regardless of how much support a particular firm uses.
The only services that are charged on top of the subscription:
- KYC and KYB transactions at the standard per-check rates.
- AML On Demand outsourcing (~$50/transaction + KYC/KYB costs) where easyAML's team performs the CDD work on the firm's behalf - this is an opt-in paid service, not standard support.
- Bespoke development or integration work outside the standard API and integration catalogue - quoted case-by-case.
The principle is that operational support is a part of the service that is included in the monthly subscription - the platform's value is in helping firms comply efficiently, and metering support hours would create the wrong incentives.
Related articles
- Can easyAML invoice end-customers directly for KYC/KYB fees?
- Does easyAML offer fully outsourced CDD?
- Will subscribers be able to disburse KYC/KYB costs to end clients?
- Does the outsource option mean the firm is no longer the reporting entity?
- If a client outsources KYB to easyAML and a trust is found, who follows up?