---
title: Does the Starter tier include onboarding session/setup help?
description: The Starter does not include a dedicated 1:1 onboarding session; customers get in-platform guided setup.
---

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# Does the Starter tier include onboarding session/setup help?

## The Starter does not include a dedicated 1:1 onboarding session; customers get in-platform guided setup.

No - the **Starter tier ($179 + GST, up to 5 staff)** does not specifically include a dedicated 1:1 onboarding session. The reasoning is that Starter is designed for small firms where the founder is also the Compliance Officer and the platform handles setup via guided in-product steps.

What Starter customers **do** get:

- **In-platform guided setup** - a step-by-step checklist walks you through Risk Assessment, AML Program generation, user invitations, training allocation and the first test transaction.
- **Knowledge Base access** - step-by-step how-to guides and short instructional videos.
- **Webinars** - regular sessions, all open to any subscriber regardless of tier.
- **BDM-led walkthroughs** - pre-sign-up, BDMs run informal walkthroughs and demos; post-sign-up they remain available for ad-hoc questions.
- **Support email and phone** - [support@easyaml.com](mailto:support@easyaml.com) / 1300 425 495.

Many small firms find the guided setup sufficient - the Risk Assessment takes ~30 minutes, the Program generates automatically, and training is self-paced.

### Related articles

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- [Can a demonstration/onboarding session be scheduled before signing up?](https://knowledge.easyaml.com/can-a-demonstration-onboarding-session-be-scheduled-before-signing-up?hsLang=en-au)
- [What are typical next steps after an onboarding session?](https://knowledge.easyaml.com/what-are-typical-next-steps-after-an-onboarding-session?hsLang=en-au)

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