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I can't enable the camera or location settings

How to allow camera, microphone and location access on iPhone, iPad and Android before verifying your identity.

Many devices block access to the camera, microphone and/or location by default. The verification process needs access to one or more of these to verify your identity, and only accesses them during the verification itself. The steps vary by device and browser.

iPhone / iPad

Settings need updating in two places on Apple devices. Safari is preferred, though Chrome also works.

First, update your Privacy settings:

  • Open the Settings app and select Privacy & Security
  • Select Location Services (even if it already says On)
  • Scroll down and select Safari Websites or Chrome, depending on your browser
  • Change access to While Using the App

Next, for Safari:

  • Back in Settings, scroll down and select Safari
  • Select Camera and change to Allow or Ask for all websites
  • Repeat for Microphone and Location

Or for Chrome on iPhone:

  • Back in Settings, scroll down and select Chrome
  • Select Location and set to While Using the App

Then return to your browser and refresh the page to allow access again.

Android (e.g. Pixel or Samsung)

Use Chrome as your browser, make sure you are not in Incognito mode, and check Chrome's site settings allow the camera, microphone, popups and location sharing (Chrome menu > Settings > Site settings). Then refresh the verification page and allow access when prompted.

If you stopped part-way through, your progress is saved - see What if I stop during the verification process?. Still stuck? Try the general troubleshooting steps. If you get stuck, contact the business that asked you to verify your identity, or contact easyAML support - support@easyaml.com or 1300 425 495.