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Getting Help with easyAML

We're here to help. Whether you have a question about the platform, need technical assistance, or just want to get more out of easyAML — here's how to reach us.

 

Live support chat

The fastest way to get help is through the live chat built directly into the easyAML platform. You'll find the chat icon in the top-right corner of your screen when you're logged in. Just click it and type your question — a member of our support team will respond as soon as possible. This is ideal for quick questions, platform navigation queries, or anything you need answered while you're actively working in the system.

Customer support

Our customer support team handles technical issues, account access problems, billing queries, and general platform support. If something isn't working as expected or you're having trouble accessing your account, this is your first point of contact.

Email: support@easyaml.com Phone: 1300 425 495

When reaching out by email, include as much detail as possible — your account name, a description of the issue, and any screenshots if relevant. This helps us resolve your query faster without needing to go back and forth.

For urgent issues, we recommend calling us directly on 1300 425 495 during business hours.

Self-serve resources

Before reaching out, it's worth checking our knowledge base — you're already here. We've put together a growing library of step-by-step guides, FAQs, and how-to resources covering everything from completing your ML/TF Risk Assessment to managing staff training and billing. Most common questions can be answered here without needing to wait for a response.

Use the search bar at the top of this page to find what you're looking for, or browse by category using the navigation on the left.

Customer success

Our customer success team is dedicated to helping you get the most out of easyAML. Whether you need help with your initial onboarding, want a walkthrough of a specific feature, or are looking for guidance on how to apply the platform to your specific compliance obligations — this is the team to contact.

Email: success@easyaml.com

You can also book a session directly with our customer success team using the calendar link provided in your onboarding email. We offer dedicated onboarding consultations to walk you through the platform at your own pace.