--- title: Getting Help with easyAML description: Getting Help with easyAML - Live support chat The fastest way to get help is through the live chat built directly into the easyAML platform. --- [Skip to content](https://knowledge.easyaml.com/getting-help-with-easyaml#main-content) English - Australia Show submenu for translations Open main navigation Close main navigation - English - Australia Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [easyAML Help Centre](https://knowledge.easyaml.com/?hsLang=en-au) 2. [Support](https://knowledge.easyaml.com/support?hsLang=en-au) # Getting Help with easyAML ## We're here to help. Whether you have a question about the platform, need technical assistance. ### Live support chat The fastest way to get help is through the live chat built directly into the easyAML platform. You'll find the chat icon in the top-right corner of your screen when you're logged in. Just click it and type your question - a member of our support team will respond as soon as possible. This is ideal for quick questions, platform navigation queries, or anything you need answered while you're actively working in the system. ### Customer support Our customer support team handles technical issues, account access problems, billing queries, and general platform support. If something isn't working as expected or you're having trouble accessing your account, this is your first point of contact. **Email:** [support@easyaml.com](mailto:support@easyaml.com) **Phone:** 1300 425 495 When reaching out by email, include as much detail as possible - your account name, a description of the issue, and any screenshots if relevant. This helps us resolve your query faster without needing to go back and forth. For urgent issues, we recommend calling us directly on **1300 425 495** during business hours. ### Self-serve resources Before reaching out, it's worth checking our knowledge base - you're already here. We've put together a growing library of step-by-step guides, FAQs, and how-to resources covering everything from completing your ML/TF Risk Assessment to managing staff training and billing. Most common questions can be answered here without needing to wait for a response. Use the search bar at the top of this page to find what you're looking for, or browse by category using the navigation on the left. ### Customer success Our customer success team is dedicated to helping you get the most out of easyAML. Whether you need help with your initial onboarding, want a walkthrough of a specific feature, or are looking for guidance on how to apply the platform to your specific compliance obligations - this is the team to contact. **Email:** [success@easyaml.com](mailto:success@easyaml.com) You can also book a session directly with our customer success team using the calendar link provided in your onboarding email. We offer dedicated onboarding consultations to walk you through the platform at your own pace. ### Related articles - [easyAML (Platform) Set-up Checklist](https://knowledge.easyaml.com/set-up-checklist?hsLang=en-au) - [Is there a knowledge base customers can refer to during and after onboarding?](https://knowledge.easyaml.com/is-there-a-knowledge-base-customers-can-refer-to-during-and-after-onboarding?hsLang=en-au) - [How can I invite other staff members?](https://knowledge.easyaml.com/inviting-staff-members?hsLang=en-au) - [Can a demonstration/onboarding session be scheduled before signing up?](https://knowledge.easyaml.com/can-a-demonstration-onboarding-session-be-scheduled-before-signing-up?hsLang=en-au) - [Does the Starter tier include onboarding session/setup help?](https://knowledge.easyaml.com/does-the-starter-tier-include-onboarding-session-setup-help?hsLang=en-au) - [easyAML Set-up Checklist](https://knowledge.easyaml.com/easyaml-set-up-checklist?hsLang=en-au) - [Training Videos](https://knowledge.easyaml.com/training-videos?hsLang=en-au#main-content) - [Register for Upcoming Webinars](https://knowledge.easyaml.com/training-videos?hsLang=en-au#register-for-upcoming-webinars) - [Previously Recorded Webinars](https://knowledge.easyaml.com/training-videos?hsLang=en-au#previously-recorded-webinars) - [FAQs](https://knowledge.easyaml.com/faqs?hsLang=en-au#main-content) - [General](https://knowledge.easyaml.com/faqs?hsLang=en-au#general) - [AML/CTF basics](https://knowledge.easyaml.com/faqs?hsLang=en-au#aml-ctf-basics) - [Getting started](https://knowledge.easyaml.com/faqs?hsLang=en-au#getting-started) - [Compliance Program](https://knowledge.easyaml.com/faqs?hsLang=en-au#compliance-program) - [Customer Due Diligence (CDD)](https://knowledge.easyaml.com/faqs?hsLang=en-au#customer-due-diligence-cdd) - [Training](https://knowledge.easyaml.com/faqs?hsLang=en-au#training) - [Reporting](https://knowledge.easyaml.com/faqs?hsLang=en-au#reporting) - [Sector Coverage](https://knowledge.easyaml.com/faqs?hsLang=en-au#sector-coverage) - [Pricing & Plans](https://knowledge.easyaml.com/faqs?hsLang=en-au#pricing-plans) - [Sales & Onboarding](https://knowledge.easyaml.com/faqs?hsLang=en-au#sales-onboarding) - [Trusts & Complex Structures](https://knowledge.easyaml.com/faqs?hsLang=en-au#trusts-complex-structures) - [Reliance & KYC Sharing](https://knowledge.easyaml.com/faqs?hsLang=en-au#reliance-kyc-sharing) - [ACMA SMS Sender ID Register](https://knowledge.easyaml.com/faqs?hsLang=en-au#acma-sms-sender-id-register) - [Quick Answers](https://knowledge.easyaml.com/faqs?hsLang=en-au#quick-answers) - [How-to Guides](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#main-content) - [Tasks](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#tasks) - [Transactions](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#transactions) - [Entities](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#entities) - [Insights](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#insights) - [Training](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#training) - [Compliance](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#compliance) - [Reports](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#reports) - [Account Settings](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#account-settings) - [Billing & Plans](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#billing-plans) - [KYC Information](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#main-content) - [Client Resources](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#client-resources) - [Person being verified](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#person-being-verified) - [Glossary](https://knowledge.easyaml.com/glossary?hsLang=en-au) - [Integrations](https://knowledge.easyaml.com/integrations?hsLang=en-au#main-content) - [General](https://knowledge.easyaml.com/integrations?hsLang=en-au#general) - [Action Step](https://knowledge.easyaml.com/integrations?hsLang=en-au#action-step) - [Clio](https://knowledge.easyaml.com/integrations?hsLang=en-au#clio) - [XPM](https://knowledge.easyaml.com/integrations?hsLang=en-au#xpm) - [Scantek](https://knowledge.easyaml.com/integrations?hsLang=en-au#scantek) - [News Feed](https://knowledge.easyaml.com/news-feed?hsLang=en-au#main-content) - [Latest Release Notes](https://knowledge.easyaml.com/news-feed?hsLang=en-au#latest-release-notes) - [Support](https://knowledge.easyaml.com/support?hsLang=en-au) [![easyAML-Logo\_Magenta](https://knowledge.easyaml.com/hs-fs/hubfs/easyAML-Logo_Magenta.png?width=200&height=47&name=easyAML-Logo_Magenta.png "easyAML-Logo_Magenta")](https://easyaml.com/) Copyright © 2026, easyAML