---
title: "How is \"tipping off\" managed during CDD?"
description: "How is \"tipping off\" managed during CDD - \"Tipping off\" is the criminal offence of disclosing to a customer (or anyone else outside the lawful exceptions) that a."
---

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# How is "tipping off" managed during CDD?

## Tipping off is a criminal offence under Part 14 of the Act; easyAML manages it through training.

"Tipping off" is the criminal offence of disclosing to a customer (or anyone else outside the lawful exceptions) that a Suspicious Matter Report has been or will be lodged about them, or that an investigation is under way. Under Part 14 of the AML/CTF Act, tipping off carries significant penalties for both the firm and the individual.

How easyAML manages it:

- **Training modules** cover red flags, SMR triggers and tipping-off boundaries in detail - every user role completes the relevant module, with the Compliance Officer module going deepest.
- **In-platform language** for unusual activity is neutral - staff raise an **Unusual Activity Report (UAR)** internally, which the CO reviews. The customer never sees the UAR.
- **SMR submission** is restricted to the Compliance Officer. Other staff cannot lodge SMRs and aren't required to know whether one has been submitted - AUSTRAC explicitly does not want the CO to discuss SMR submission with the wider team. Closing a UAR signals to staff that the matter has been handled, without disclosing what was done.
- **Customer-facing communications** during a transaction under suspicion follow ordinary process - the platform doesn't add notifications or behaviour changes that could tip off the customer.

If a customer asks directly whether an SMR has been lodged, the correct response is to neither confirm nor deny. The training module covers safe phrasings for these situations. See AUSTRAC's [Suspicious matter reports](https://www.austrac.gov.au/business/core-guidance/reporting/suspicious-matter-reports-smr) page for the broader framework.

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