How do I complete an In Person (In House) VOI?
Verify a client who is with you in person by scanning their original documents on your own phone.
Use an In Person VOI when the client is with you in person with their original documents - the verification link is sent to your own phone and you scan their documents there and then.
- Go to Entities > Add Individuals (open directly).
- Choose In-person VOI at the top of the Add New Individual screen.
- Enter First, Middle and Last name exactly as shown on their ID (First and Last required).
- Under Identity, leave Verify Identity ticked. The Onboarding questionnaire is attached by default; add Source of Funds/Wealth only for High Risk clients or where you have a genuine suspicion.
- Select Send Link to Myself - a QR Code appears on screen; scan the code with your phone camera to begin, then use your phone to scan the client's documents.
Do I need liveness/selfie photos?
Recommended but not required - only a single image of the client is captured when a staff member witnesses the verification in person.
Terminology note: this flow is labelled In-person / In House VOI in the platform - "manual VOI" elsewhere means the same thing.
Further reading: Adding and Managing Individuals · Is a manual KYC permitted?