--- title: How long does a KYC/VOI link stay valid, and what happens if the client deletes or misses it? description: KYC VOI links stay valid for 28 days and can be resent if the client deletes or misses it --- [Skip to content](https://knowledge.easyaml.com/kyc-link-validity#main-content) English - Australia Show submenu for translations Open main navigation Close main navigation - English - Australia Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [easyAML Help Centre](https://knowledge.easyaml.com/?hsLang=en-au) 2. [FAQs](https://knowledge.easyaml.com/faqs?hsLang=en-au) 3. [Customer Due Diligence (CDD)](https://knowledge.easyaml.com/faqs?hsLang=en-au#customer-due-diligence-cdd) # How long does a KYC/VOI link stay valid, and what happens if the client deletes or misses it? ## The link stays valid for 28 days with 3 automated reminder send every 2 days. **Link validity.** A KYC/VOI link sent to a client stays valid for 28 days. **Automated reminder.** If the client hasn't completed the link within three days, easyAML sends them one automated reminder text. **If the client deletes the original SMS or the reminder.** The KYC request can be resent manually. **What happens if the original link expires.** A new [**KYC request can be sent**](https://knowledge.easyaml.com/resend-kyc-voi-link?hsLang=en-au) from the client record using the **Resend** or **Update VOI** buttons in the **Identity** tab. **Sending to both phone and email.** The platform supports sending the KYC link to the client by SMS and email at the same time - recommended where deliverability is uncertain (e.g. overseas clients, China where SMS hyperlinks are blocked). **Client education.** easyAML provides a customer brochure explaining the KYC process to reduce the chance of the link being deleted as spam. My client finished but keeps getting reminders Reminders stop automatically when every step completes - if they're continuing, part of the request is still outstanding, usually the questionnaire or a supplementary document rather than the ID check. Check each task on the record; anything incomplete finishes via the original link. If everything shows complete and reminders continue, send us the record URL. (Reminders cap at 3 total, then stop regardless.) ### Related articles - [How do I re-invite a user who didn't receive the original invitation?](https://knowledge.easyaml.com/how-do-i-re-invite-a-user-who-didn-t-receive-the-original-invitation?hsLang=en-au) - [Does China block easyAML SMS links?](https://knowledge.easyaml.com/does-china-block-easyaml-sms-links?hsLang=en-au) - [Do clients need to download an app to complete KYC/VOI?](https://knowledge.easyaml.com/do-clients-need-to-download-an-app-to-complete-voi?hsLang=en-au) - [Why might a 2FA SMS code be rejected as 'invalid'?](https://knowledge.easyaml.com/why-might-an-sms-code-be-rejected-as-invalid?hsLang=en-au) - [During registration with easyAML, if I entered a landline instead of mobile, how can I change it?](https://knowledge.easyaml.com/if-a-customer-enters-a-landline-instead-of-mobile-how-is-it-fixed?hsLang=en-au) - [easyAML Set-up Checklist](https://knowledge.easyaml.com/easyaml-set-up-checklist?hsLang=en-au) - [Training Videos](https://knowledge.easyaml.com/training-videos?hsLang=en-au#main-content) - [Register for Upcoming Webinars](https://knowledge.easyaml.com/training-videos?hsLang=en-au#register-for-upcoming-webinars) - [Previously Recorded Webinars](https://knowledge.easyaml.com/training-videos?hsLang=en-au#previously-recorded-webinars) - [FAQs](https://knowledge.easyaml.com/faqs?hsLang=en-au#main-content) - [General](https://knowledge.easyaml.com/faqs?hsLang=en-au#general) - [AML/CTF basics](https://knowledge.easyaml.com/faqs?hsLang=en-au#aml-ctf-basics) - [Getting started](https://knowledge.easyaml.com/faqs?hsLang=en-au#getting-started) - [Compliance Program](https://knowledge.easyaml.com/faqs?hsLang=en-au#compliance-program) - [Customer Due Diligence (CDD)](https://knowledge.easyaml.com/faqs?hsLang=en-au#customer-due-diligence-cdd) - [Training](https://knowledge.easyaml.com/faqs?hsLang=en-au#training) - [Reporting](https://knowledge.easyaml.com/faqs?hsLang=en-au#reporting) - [Sector Coverage](https://knowledge.easyaml.com/faqs?hsLang=en-au#sector-coverage) - [Pricing & Plans](https://knowledge.easyaml.com/faqs?hsLang=en-au#pricing-plans) - [Sales & Onboarding](https://knowledge.easyaml.com/faqs?hsLang=en-au#sales-onboarding) - [Trusts & Complex Structures](https://knowledge.easyaml.com/faqs?hsLang=en-au#trusts-complex-structures) - [Reliance & KYC Sharing](https://knowledge.easyaml.com/faqs?hsLang=en-au#reliance-kyc-sharing) - [ACMA SMS Sender ID Register](https://knowledge.easyaml.com/faqs?hsLang=en-au#acma-sms-sender-id-register) - [Quick Answers](https://knowledge.easyaml.com/faqs?hsLang=en-au#quick-answers) - [How-to Guides](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#main-content) - [Tasks](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#tasks) - [Transactions](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#transactions) - [Entities](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#entities) - [Insights](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#insights) - [Training](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#training) - [Compliance](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#compliance) - [Reports](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#reports) - [Account Settings](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#account-settings) - [Billing & Plans](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#billing-plans) - [KYC Information](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#main-content) - [Client Resources](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#client-resources) - [Person being verified](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#person-being-verified) - [Glossary](https://knowledge.easyaml.com/glossary?hsLang=en-au) - [Integrations](https://knowledge.easyaml.com/integrations?hsLang=en-au#main-content) - [General](https://knowledge.easyaml.com/integrations?hsLang=en-au#general) - [Action Step](https://knowledge.easyaml.com/integrations?hsLang=en-au#action-step) - [Clio](https://knowledge.easyaml.com/integrations?hsLang=en-au#clio) - [XPM](https://knowledge.easyaml.com/integrations?hsLang=en-au#xpm) - [Scantek](https://knowledge.easyaml.com/integrations?hsLang=en-au#scantek) - [News Feed](https://knowledge.easyaml.com/news-feed?hsLang=en-au#main-content) - [Latest Release Notes](https://knowledge.easyaml.com/news-feed?hsLang=en-au#latest-release-notes) - [Support](https://knowledge.easyaml.com/support?hsLang=en-au) [![easyAML-Logo\_Magenta](https://knowledge.easyaml.com/hs-fs/hubfs/easyAML-Logo_Magenta.png?width=200&height=47&name=easyAML-Logo_Magenta.png "easyAML-Logo_Magenta")](https://easyaml.com/) Copyright © 2026, easyAML