--- title: "Why is the platform showing \"Needs Review\" or \"Force Match Required\" or \"Sign Off Required\" when every check passed?" description: These are deliberate review gates for the Compliance Officer triggered by attached Customer Authorisation Form. --- [Skip to content](https://knowledge.easyaml.com/needs-review-force-match-sign-off#main-content) English - Australia Show submenu for translations Open main navigation Close main navigation - English - Australia Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [easyAML Help Centre](https://knowledge.easyaml.com/?hsLang=en-au) 2. [FAQs](https://knowledge.easyaml.com/faqs?hsLang=en-au) 3. [Customer Due Diligence (CDD)](https://knowledge.easyaml.com/faqs?hsLang=en-au#customer-due-diligence-cdd) # Why is the platform showing "Needs Review" or "Force Match Required" or "Sign Off Required" when every check passed? ## These are deliberate review gates for the Compliance Officer triggered by attached Customer Authorisation Form. They're deliberate review gates for the Compliance Officer. Common triggers: - **Name variance.** The matched name on the ID document differs slightly from the entered customer name (middle name present on licence but not on entry, hyphenation differences, transliteration of non-Latin characters). The system surfaces these for human judgement rather than auto-passing. - **Customer Authorisation Form (CAF) attached.** Any transaction with a CAF goes through explicit CO sign-off because the CAF carries legal weight beyond the ID match. - **Supplementary documents uploaded.** Where a manual VOI, trust deed, POA or other supporting document is on the transaction, sign-off is required to confirm the document has been reviewed. - **Sector-mandated sign-off.** Some industry’s transactions always require explicit sign-off regardless of automated pass status - this aligns with those expectations. If the underlying issue is a failed electronic verification rather than a review gate, see [My client couldn't be verified electronically - what does it mean and what next?](https://knowledge.easyaml.com/client-could-not-be-verified-electronically?hsLang=en-au). **Download the step-by-step manual:** [Resolving "Force Match Required" and "Needs Review" - KYC-02](https://knowledge.easyaml.com/hubfs/easyAML/Resolving%20%E2%80%9CForce%20Match%20Required%E2%80%9D%20and%20%E2%80%9CNeeds%20Review%E2%80%9D%20-%20KYC-02.pdf?hsLang=en-au) (PDF). ### Why a transaction gets stuck at a review gate Typical causes: conflicting ID data (the name on the captured ID doesn't exactly match the name entered at creation, or the date of birth differs slightly - could be a typo or a genuine variation needing human judgement); sign-off pending after a high-risk flag awaiting the Compliance Officer's decision; or supplementary documents (proof of address, source-of-funds, trust deed, POA) uploaded and awaiting review. ### Force-matching past the review gate An easyAML user with an appropriate role can manually force a transaction past the review gate where the underlying checks haven't met standard verification thresholds but the user has formed a positive view that their compliance obligations are met - including where two IDs for a long-known client conflict (for example a birth-certificate name versus a licence name). The override is audit-logged with the user, timestamp and reason, so the chain of custody is preserved. ### Related articles - [Can the platform force-match a non-standard transaction past the review stage?](https://knowledge.easyaml.com/needs-review-force-match-sign-off) - [Why might a transaction need to be reviewed for manual approval?](https://knowledge.easyaml.com/needs-review-force-match-sign-off) - [Are CAFs and additional client signatures handled in the platform?](https://knowledge.easyaml.com/are-cafs-and-additional-client-signatures-handled-in-the-platform?hsLang=en-au) - [easyAML Set-up Checklist](https://knowledge.easyaml.com/easyaml-set-up-checklist?hsLang=en-au) - [Training Videos](https://knowledge.easyaml.com/training-videos?hsLang=en-au#main-content) - [Register for Upcoming Webinars](https://knowledge.easyaml.com/training-videos?hsLang=en-au#register-for-upcoming-webinars) - [Previously Recorded Webinars](https://knowledge.easyaml.com/training-videos?hsLang=en-au#previously-recorded-webinars) - [FAQs](https://knowledge.easyaml.com/faqs?hsLang=en-au#main-content) - [General](https://knowledge.easyaml.com/faqs?hsLang=en-au#general) - [AML/CTF basics](https://knowledge.easyaml.com/faqs?hsLang=en-au#aml-ctf-basics) - [Getting started](https://knowledge.easyaml.com/faqs?hsLang=en-au#getting-started) - [Compliance Program](https://knowledge.easyaml.com/faqs?hsLang=en-au#compliance-program) - [Customer Due Diligence (CDD)](https://knowledge.easyaml.com/faqs?hsLang=en-au#customer-due-diligence-cdd) - [Training](https://knowledge.easyaml.com/faqs?hsLang=en-au#training) - [Reporting](https://knowledge.easyaml.com/faqs?hsLang=en-au#reporting) - [Sector Coverage](https://knowledge.easyaml.com/faqs?hsLang=en-au#sector-coverage) - [Pricing & Plans](https://knowledge.easyaml.com/faqs?hsLang=en-au#pricing-plans) - [Sales & Onboarding](https://knowledge.easyaml.com/faqs?hsLang=en-au#sales-onboarding) - [Trusts & Complex Structures](https://knowledge.easyaml.com/faqs?hsLang=en-au#trusts-complex-structures) - [Reliance & KYC Sharing](https://knowledge.easyaml.com/faqs?hsLang=en-au#reliance-kyc-sharing) - [ACMA SMS Sender ID Register](https://knowledge.easyaml.com/faqs?hsLang=en-au#acma-sms-sender-id-register) - [Quick Answers](https://knowledge.easyaml.com/faqs?hsLang=en-au#quick-answers) - [How-to Guides](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#main-content) - [Tasks](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#tasks) - [Transactions](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#transactions) - [Entities](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#entities) - [Insights](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#insights) - [Training](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#training) - [Compliance](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#compliance) - [Reports](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#reports) - [Account Settings](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#account-settings) - [Billing & Plans](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#billing-plans) - [KYC Information](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#main-content) - [Client Resources](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#client-resources) - [Person being verified](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#person-being-verified) - [Glossary](https://knowledge.easyaml.com/glossary?hsLang=en-au) - [Integrations](https://knowledge.easyaml.com/integrations?hsLang=en-au#main-content) - [General](https://knowledge.easyaml.com/integrations?hsLang=en-au#general) - [Action Step](https://knowledge.easyaml.com/integrations?hsLang=en-au#action-step) - [Clio](https://knowledge.easyaml.com/integrations?hsLang=en-au#clio) - [XPM](https://knowledge.easyaml.com/integrations?hsLang=en-au#xpm) - [Scantek](https://knowledge.easyaml.com/integrations?hsLang=en-au#scantek) - [News Feed](https://knowledge.easyaml.com/news-feed?hsLang=en-au#main-content) - [Latest Release Notes](https://knowledge.easyaml.com/news-feed?hsLang=en-au#latest-release-notes) - [Support](https://knowledge.easyaml.com/support?hsLang=en-au) [![easyAML-Logo\_Magenta](https://knowledge.easyaml.com/hs-fs/hubfs/easyAML-Logo_Magenta.png?width=200&height=47&name=easyAML-Logo_Magenta.png "easyAML-Logo_Magenta")](https://easyaml.com/) Copyright © 2026, easyAML