--- title: Updating Individuals Information and Managing Outstanding KYCs description: Update an individual's details and manage outstanding KYC/VOI requests - resend links, correct details, revoke requests. --- [Skip to content](https://knowledge.easyaml.com/updating-individuals-information-and-managing-outstanding-kycs#main-content) English - Australia Show submenu for translations Open main navigation Close main navigation - English - Australia Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [easyAML Help Centre](https://knowledge.easyaml.com/?hsLang=en-au) 2. [How-to Guides](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au) 3. [Entities](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#entities) # Updating Individuals Information and Managing Outstanding KYCs ## Update an individual's details and manage outstanding KYC/VOI requests - resend links, correct details, revoke requests. Learn how to update an individual's details and manage their outstanding KYC/VOI requests in easyAML - resending links, correcting contact details, and revoking requests sent in error. **On this page: [Watch the video](https://knowledge.easyaml.com/updating-individuals-information-and-managing-outstanding-kycs#video)** · **[Step-by-step guide](https://knowledge.easyaml.com/updating-individuals-information-and-managing-outstanding-kycs#stepbystep)** ## Step-by-step guide Jump to: [Resend a verification link](https://knowledge.easyaml.com/updating-individuals-information-and-managing-outstanding-kycs#resend) · [Update details (Update VOI)](https://knowledge.easyaml.com/updating-individuals-information-and-managing-outstanding-kycs#update) · [Revoke a request](https://knowledge.easyaml.com/updating-individuals-information-and-managing-outstanding-kycs#revoke) ### Resend a verification link 1. Open the individual's record from [Entities \> Individuals](https://app.easyaml.com/individuals). 2. Go to the **Identity** tab. 3. Select the **Resend** button on the right-hand side. **Resend delivers by SMS only.** An expired link shows as **Abandoned** and can be resent with the same Resend button - you do not need to create a new request. Links stay valid for 28 days, and clients receive 3 automatic reminders sent 2 days apart. ### Update details and resend by email (Update) Use the **Update** button to change and resend the request details - including the **reference name**, **mobile number** and **email address**. **To resend the link by email, use Update** - the Resend button sends by SMS only. ### Revoke a request 1. Open the individual's record and locate the outstanding request. 2. Select **Revoke** to cancel a request sent in error. ### Related articles - [How long does a KYC/VOI link stay valid?](https://knowledge.easyaml.com/kyc-link-validity?hsLang=en-au) - [Adding and Managing Individuals in easyAML](https://knowledge.easyaml.com/working-with-individuals-in-easyaml-0?hsLang=en-au) - [easyAML Set-up Checklist](https://knowledge.easyaml.com/easyaml-set-up-checklist?hsLang=en-au) - [Training Videos](https://knowledge.easyaml.com/training-videos?hsLang=en-au#main-content) - [Register for Upcoming Webinars](https://knowledge.easyaml.com/training-videos?hsLang=en-au#register-for-upcoming-webinars) - [Previously Recorded Webinars](https://knowledge.easyaml.com/training-videos?hsLang=en-au#previously-recorded-webinars) - [FAQs](https://knowledge.easyaml.com/faqs?hsLang=en-au#main-content) - [General](https://knowledge.easyaml.com/faqs?hsLang=en-au#general) - [AML/CTF basics](https://knowledge.easyaml.com/faqs?hsLang=en-au#aml-ctf-basics) - [Getting started](https://knowledge.easyaml.com/faqs?hsLang=en-au#getting-started) - [Compliance Program](https://knowledge.easyaml.com/faqs?hsLang=en-au#compliance-program) - [Customer Due Diligence (CDD)](https://knowledge.easyaml.com/faqs?hsLang=en-au#customer-due-diligence-cdd) - [Training](https://knowledge.easyaml.com/faqs?hsLang=en-au#training) - [Reporting](https://knowledge.easyaml.com/faqs?hsLang=en-au#reporting) - [Sector Coverage](https://knowledge.easyaml.com/faqs?hsLang=en-au#sector-coverage) - [Pricing & Plans](https://knowledge.easyaml.com/faqs?hsLang=en-au#pricing-plans) - [Sales & Onboarding](https://knowledge.easyaml.com/faqs?hsLang=en-au#sales-onboarding) - [Trusts & Complex Structures](https://knowledge.easyaml.com/faqs?hsLang=en-au#trusts-complex-structures) - [Reliance & KYC Sharing](https://knowledge.easyaml.com/faqs?hsLang=en-au#reliance-kyc-sharing) - [ACMA SMS Sender ID Register](https://knowledge.easyaml.com/faqs?hsLang=en-au#acma-sms-sender-id-register) - [Quick Answers](https://knowledge.easyaml.com/faqs?hsLang=en-au#quick-answers) - [How-to Guides](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#main-content) - [Tasks](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#tasks) - [Transactions](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#transactions) - [Entities](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#entities) - [Insights](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#insights) - [Training](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#training) - [Compliance](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#compliance) - [Reports](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#reports) - [Account Settings](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#account-settings) - [Billing & Plans](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#billing-plans) - [KYC Information](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#main-content) - [Client Resources](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#client-resources) - [Person being verified](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#person-being-verified) - [Glossary](https://knowledge.easyaml.com/glossary?hsLang=en-au) - [Integrations](https://knowledge.easyaml.com/integrations?hsLang=en-au#main-content) - [General](https://knowledge.easyaml.com/integrations?hsLang=en-au#general) - [Action Step](https://knowledge.easyaml.com/integrations?hsLang=en-au#action-step) - [Clio](https://knowledge.easyaml.com/integrations?hsLang=en-au#clio) - [XPM](https://knowledge.easyaml.com/integrations?hsLang=en-au#xpm) - [Scantek](https://knowledge.easyaml.com/integrations?hsLang=en-au#scantek) - [News Feed](https://knowledge.easyaml.com/news-feed?hsLang=en-au#main-content) - [Latest Release Notes](https://knowledge.easyaml.com/news-feed?hsLang=en-au#latest-release-notes) - [Support](https://knowledge.easyaml.com/support?hsLang=en-au) [![easyAML-Logo\_Magenta](https://knowledge.easyaml.com/hs-fs/hubfs/easyAML-Logo_Magenta.png?width=200&height=47&name=easyAML-Logo_Magenta.png "easyAML-Logo_Magenta")](https://easyaml.com/) Copyright © 2026, easyAML