--- title: What do the easyAML agreement clauses 3.4, 3.5 and 15.9 mean? description: Plain-English explanations of clause 3.4 (as-is basis, preserving ACL), clause 3.5 (third-party data services). --- [Skip to content](https://knowledge.easyaml.com/what-do-the-easyaml-agreement-clauses-3-4-3-5-and-15-9-mean#main-content) English - Australia Show submenu for translations Open main navigation Close main navigation - English - Australia Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [easyAML Help Centre](https://knowledge.easyaml.com/?hsLang=en-au) 2. [FAQs](https://knowledge.easyaml.com/faqs?hsLang=en-au) 3. [General](https://knowledge.easyaml.com/faqs?hsLang=en-au#general) # What do the easyAML agreement clauses 3.4, 3.5 and 15.9 mean? ## Plain-English explanations of clause 3.4 (as-is basis, preserving ACL), clause 3.5 (third-party data services). Three commonly-asked-about clauses in plain English: **Clause 3.4 - "As is" / "As available" basis** easyAML is provided on an **"as is" and "as available" basis** while preserving Australian Consumer Law guarantees. The clause acknowledges that easyAML **relies on third-party data services** (DVS for document verification, Dow Jones for PEP/sanctions screening, ASIC for company data, etc.) and **doesn't guarantee their availability, accuracy, or performance**. What this means practically: if DVS is offline for 1 hour due to a government IT issue, easyAML's identity verification flow may be temporarily unavailable. The clause makes clear this isn't a breach by easyAML - it's an upstream dependency outside easyAML's control. **Australian Consumer Law guarantees still apply** - so the clause doesn't carve out fundamental fitness-for-purpose protections. **Clause 3.5 - Customer's responsibility for their own systems** Clients are responsible for their **own systems and software meeting technical standards and staying up to date**. This covers things like: - Modern browser versions (the platform supports current Chrome, Firefox, Safari, Edge). - Reasonable internet connectivity. - Up-to-date device software (iOS, Android, macOS, Windows). - Their own internal security (antivirus, firewall, access controls). If a customer's IT is significantly out of date and that's causing platform issues on their end, the clause clarifies that easyAML isn't responsible for fixing the customer's infrastructure. **easyAML support will still help diagnose** but the remediation may be in the customer's environment. **Clause 15.9 - De-identified data for system improvement** easyAML **may use de-identified client data for system/service improvement**, in compliance with Privacy Laws. **All personal information is removed or protected** - the de-identified data is structurally separated from anything that could identify individuals or firms. What this enables: aggregate analysis of usage patterns to improve the platform, machine learning model training on anonymised data for AI features (subject to the principle that customer data isn't used to train external models - see Section 14), benchmarking and performance analytics. What this doesn't allow: any use of identifiable personal information for purposes beyond delivering the service to the customer. Privacy Law compliance is the binding constraint. For larger firms with strict procurement/legal review processes, this clause sometimes attracts amendment requests - typical patterns covered in "What's the typical pattern of contract amendments larger firms request?" above. ### Related articles - [What does the agreement clause prohibiting "selling or sublicensing the Services" mean for a busines wanting to share CDD?](https://knowledge.easyaml.com/what-does-the-agreement-clause-prohibiting-selling-or-sublicensing-the-services?hsLang=en-au) - [Who handles the privacy policy for the data collected?](https://knowledge.easyaml.com/who-handles-the-privacy-policy-for-the-data-collected?hsLang=en-au) - [Where is easyAML data hosted?](https://knowledge.easyaml.com/where-is-easyaml-data-hosted?hsLang=en-au) - [Where is data hosting addressed in my easyAML agreement?](https://knowledge.easyaml.com/where-is-data-hosting-addressed-in-the-agreement?hsLang=en-au) - [easyAML Set-up Checklist](https://knowledge.easyaml.com/easyaml-set-up-checklist?hsLang=en-au) - [Training Videos](https://knowledge.easyaml.com/training-videos?hsLang=en-au#main-content) - [Register for Upcoming Webinars](https://knowledge.easyaml.com/training-videos?hsLang=en-au#register-for-upcoming-webinars) - [Previously Recorded Webinars](https://knowledge.easyaml.com/training-videos?hsLang=en-au#previously-recorded-webinars) - [FAQs](https://knowledge.easyaml.com/faqs?hsLang=en-au#main-content) - [General](https://knowledge.easyaml.com/faqs?hsLang=en-au#general) - [AML/CTF basics](https://knowledge.easyaml.com/faqs?hsLang=en-au#aml-ctf-basics) - [Getting started](https://knowledge.easyaml.com/faqs?hsLang=en-au#getting-started) - [Compliance Program](https://knowledge.easyaml.com/faqs?hsLang=en-au#compliance-program) - [Customer Due Diligence (CDD)](https://knowledge.easyaml.com/faqs?hsLang=en-au#customer-due-diligence-cdd) - [Training](https://knowledge.easyaml.com/faqs?hsLang=en-au#training) - [Reporting](https://knowledge.easyaml.com/faqs?hsLang=en-au#reporting) - [Sector Coverage](https://knowledge.easyaml.com/faqs?hsLang=en-au#sector-coverage) - [Pricing & Plans](https://knowledge.easyaml.com/faqs?hsLang=en-au#pricing-plans) - [Sales & Onboarding](https://knowledge.easyaml.com/faqs?hsLang=en-au#sales-onboarding) - [Trusts & Complex Structures](https://knowledge.easyaml.com/faqs?hsLang=en-au#trusts-complex-structures) - [Reliance & KYC Sharing](https://knowledge.easyaml.com/faqs?hsLang=en-au#reliance-kyc-sharing) - [ACMA SMS Sender ID Register](https://knowledge.easyaml.com/faqs?hsLang=en-au#acma-sms-sender-id-register) - [Quick Answers](https://knowledge.easyaml.com/faqs?hsLang=en-au#quick-answers) - [How-to Guides](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#main-content) - [Tasks](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#tasks) - [Transactions](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#transactions) - [Entities](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#entities) - [Insights](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#insights) - [Training](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#training) - [Compliance](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#compliance) - [Reports](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#reports) - [Account Settings](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#account-settings) - [Billing & Plans](https://knowledge.easyaml.com/how-to-guides?hsLang=en-au#billing-plans) - [KYC Information](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#main-content) - [Client Resources](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#client-resources) - [Person being verified](https://knowledge.easyaml.com/kyc-information?hsLang=en-au#person-being-verified) - [Glossary](https://knowledge.easyaml.com/glossary?hsLang=en-au) - [Integrations](https://knowledge.easyaml.com/integrations?hsLang=en-au#main-content) - [General](https://knowledge.easyaml.com/integrations?hsLang=en-au#general) - [Action Step](https://knowledge.easyaml.com/integrations?hsLang=en-au#action-step) - [Clio](https://knowledge.easyaml.com/integrations?hsLang=en-au#clio) - [XPM](https://knowledge.easyaml.com/integrations?hsLang=en-au#xpm) - [Scantek](https://knowledge.easyaml.com/integrations?hsLang=en-au#scantek) - [News Feed](https://knowledge.easyaml.com/news-feed?hsLang=en-au#main-content) - [Latest Release Notes](https://knowledge.easyaml.com/news-feed?hsLang=en-au#latest-release-notes) - [Support](https://knowledge.easyaml.com/support?hsLang=en-au) [![easyAML-Logo\_Magenta](https://knowledge.easyaml.com/hs-fs/hubfs/easyAML-Logo_Magenta.png?width=200&height=47&name=easyAML-Logo_Magenta.png "easyAML-Logo_Magenta")](https://easyaml.com/) Copyright © 2026, easyAML