---
title: Why can't I change the business name on my account?
description: Why can't I change the business name on my account?
---

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# Why can't I change the business name on my account?

## Business names update via Account Settings - a locked field usually means permissions or a pending change.

Business names **can** be updated - via **Account Settings → Business Profile ([open directly](https://app.easyaml.com/settings/account#business-profile))**. If the field appears locked, two common causes:

- **User permissions** - only the Compliance Officer or Owner role typically has write access to Business Profile. Lower-permissioned users see the fields as read-only.
- **Pending verification** - if the business name has been recently changed, the platform may be holding it for an ASIC / ABN verification step before fully committing the change. Resolves automatically within a short window.

If the field is genuinely not editable for the right user, contact support - this would be a bug rather than expected behaviour. Provide the account reference and a screenshot of the field as you see it; support will investigate.

For changes that involve the legal entity itself (not just a trading-name update) - e.g. a partnership restructuring to a Pty Ltd - additional verification steps may apply because the underlying entity is changing. The customer success team can advise on the right path.

### Related articles

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- [How do I appoint my compliance officer?](https://knowledge.easyaml.com/appointing-your-compliance-officer?hsLang=en-au)
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- [Can a business name be changed to display a trading name?](https://knowledge.easyaml.com/can-a-business-name-be-changed-to-display-a-trading-name?hsLang=en-au)

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