Update: 27/09/2026

Highlights

• AI Summaries - for Individuals and Legal Entities that show what has been done and what needs to be done next
• Registered charities are searchable - and show their Responsible People and ACNC detail
• Board Reporting - shows the firm's own transaction, risk, AUSTRAC lodgement and training figures for a month, quarter, financial year, year to date, or a custom period, with a PDF export for the board pack. included on Professional and above
• Legal Entity Risk Calculation - shows how and why a risk was calculated for entities
• Speed Enhancements - quicker business search results and faster tasks and transactions lists for larger accounts
• Saved filter views - on Individuals, Legal Entities and Transactions lists. Save multiple sets of filters with a name and mark one as default, under Profile, then Saved filters. They are personal to each user.
• Eagle CRM and Affinity App - now installable, for account admins. Eagle requires our team to complete the setup with the customer.
• Trust Improvements - Deeper Trust structures with support for beneficiaries being trusts themselves, trustees acting for several trusts can be attributed to the right one, support for sets of trust deeds ordered by date

Improvements

• Custom Reference on people and businesses - An optional reference of up to 32 characters shown on the record header, printed on KYC reports, and included in the billing usage export.
• Legal Entity questionnaires - with a new "Documents requested" card and a Revoke Pending Requests button. Source of wealth and funds requests can be sent and revoked independently.
• Company risk ratings are more accurate - Excluding or archiving a shareholder now removes them from the rating, companies stuck on "Not Determined" resolve at their next update. A company's rating respects manual overrides on its directors and shareholders. Changes at a child company flow up to the parent.
• A clearer ownership graph - with plain wording for who owns, controls and benefits, joint trustees grouped together, a focus mode, search, and percentage ranges where a split cannot be determined.
• Individuals CSV export - deliberately leaves out dates of birth and shows names as initials plus an ID, Capped at 5,000 rows.
• New Company data source and better handling of slower overseas registries - now shows "waiting for the registry" instead of an empty structure.
• Fresher company data - When ASIC records a change, the profile is marked stale and the next lookup pulls the updated shareholders
• Separate SMS and email messages - for verification invitations, with no length cap on the email.
• Incorporated associations now get "Association" type - instead of "Other", existing records are corrected by a one-off clean-up.
• Countries with no Company Register now default to Manual - 35 countries, mostly in Africa, Central Asia and the Caribbean, now go straight to manual entry instead of a search that always failed.
• Accounts lock after 5 password attempts - The lock lifts on its own after a short wait.
• Lists refresh automatically - when a screening result lands or a verification is revoked.
• Improved Screening Facial Comparison - Photo comparison algorithm between a customer's identity selfie and a watchlist profile photo has been improved
• Board Members gain access to Billing and Subscription - View and manage the businesses plan and get no billing emails unless they opt in. Board Members and External Auditors cannot access reliance settings.
• Unaccepted invitations reserve a seat - Pending invitations use a seats for the plan, plans blocked due to account seats will now say why, Training-only users never use a seat.
• Trust wording matches the trust type - Unit trusts say "Unit holders" and self-managed super funds say "Members", instead of all trusts saying "Beneficiaries".
• Invoice Improvements - Invoices now link to the easyAML billing page, improved payment failure emails, no more $0 invoices sent, refunds and credit notes appear in billing history with a receipt link, split billing for enterprise clients
• Usage Improvements - Easier reconciliation, added "How its paid" column, checks no longer appear twice, in progress checks show as pending, transaction references appear on rows that used to be empty, abandoned checks no longer hold credit, receipt links for checks paid by the end customer
• Clearer status wording - The Screening column says "Abandoned" or "Excluded" rather than a misleading "Pending". The Result column says "Excluded" for people deliberately excluded from verification, where it used to say "Complete".
• Different country spellings still calculate risk - eg "Russia", "UK" and "United States" are now recognised in risk ratings and sanction checks, so entities are no longer left "Not Determined" because of how a country was typed.
• Audit logs hide "viewed" entries by default - with a "Show view events" checkbox to display them, exports still contain everything, and transaction audit exports are now complete rather than stopping at the first 50 rows.
• New "Information requested" tag on people with an outstanding questionnaire or document request against an already-verified record
• Supplementary documents - can be requested on any identity verification, remote or in person, for every sector

Integrations

• Archiving a record releases it from the connected app it came from - so that app record can be imported again. The confirmation warns first. Unarchiving does not restore the link.
• A shorter expense line written into Clio and Actionstep, without the portal link
• Xero Practice Manager customers with several practices are now asked to reconnect and choose one, rather than us silently picking the oldest. Any firm connected to the wrong practice should disconnect and reconnect.

Fixes

• Middle names for people unwrapped during a legal entity - are saved in the middle-name field now
• KYC Date of birth and country fill - once someone's identity verification completes, existing records are also updated
• Relationships - now show transactions and businesses from earlier versions of that entity
• Legal Entity Summary tab transaction count and value - now matches the Relationships tab.
• All dates of birth read as DD/MM/YYYY - on document cards, reports and screening matches.
• Bank-debit plan upgrades show "your payment is being processed" for up to five business days and complete themselves when the debit clears, instead of being reported as failed after a few hours.
• Transaction PDF export shows a progress dialog instead of a white flash, marks where a very long note was truncated, and says "Diagram unavailable" rather than silently dropping a failed diagram.
• Company extract PDFs are named consistently and are attached whichever registry supplied them.
• Police checks cannot be lodged before questions - The card now says "Action required — questionnaire"
• Duplicate "review required" notifications - for the same person are now sent once.
• New KYCs no longer break reference photos - before the reference photo broke on both the old and the new record when a new verification was sent
• Clearer risk guidance - tooltips give consistent advice, such as confirming source of wealth and source of funds
• Reliance - Legal Entities can be relied upon by other firms, Relied-upon banners name the correct firm, warnings that a KYC with out a date of birth can not be relied upon
• The dashboard "requiring review" list - now includes transactions that were bypassed or need sign-off. The badge no longer counts archived or old versions
• File downloads no longer fail - when a session has just expired.
• Company lookups blocked by a billing conflict - can be re-run automatically rather than needing our team to intervene.
• Various display and lay out fixes

Internal, Platform, Security & Reliability

• Security Improvements - Numerous security improvements across the system and dependancies.
• Outsourcing Improvements - Improved Audit logs, Link an accounts existing company or individuals, Request for information replies, Entities created and billed in correct accounts, Tasks stay finished, fixed filters for outsource auctioneers, reassigning work between operators no longer disappears the transaction.