---
title: FAQs | easyAML Help Centre
description: Got a question? Browse answers to some of the most common compliance and platform queries.
---

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1. [easyAML Help Centre](https://knowledge.easyaml.com/)
2. [FAQs](https://knowledge.easyaml.com/faqs)

# FAQs

 Got a question? Browse answers to some of the most common compliance and platform queries.

## General

- [What's the full list of training modules?](https://knowledge.easyaml.com/what-s-the-full-list-of-training-modules)
- [Why must training be completed before doing VOI transactions?](https://knowledge.easyaml.com/why-must-training-be-completed-before-doing-voi-transactions)
- [Can staff start training before the Risk Assessment is completed?](https://knowledge.easyaml.com/can-staff-start-training-before-the-risk-assessment-is-completed)
- [Can easyAML training modules (SCORM) be uploaded to a businesses external Learning Management System?](https://knowledge.easyaml.com/can-scorm-packages-be-uploaded-for-the-firm-s-external-lms)
- [Will the platform send automated training reminders to staff?](https://knowledge.easyaml.com/will-the-platform-send-automated-training-reminders-to-staff)
- [Can the Compliance Officer grant training exemptions to bypass the mandatory training requirements?](https://knowledge.easyaml.com/training-exemptions)
- [Should a Real Estate-trained agent also undertake the Conveyancer/Legal/Accounting training modules or vice-versa?](https://knowledge.easyaml.com/cross-sector-training-modules)
- [How are umbrella/holding companies with multiple trading entities handled?](https://knowledge.easyaml.com/holding-companies-multiple-entities)
- [Can training completed at one entity carry over to another easyAML subscribed firm?](https://knowledge.easyaml.com/training-carry-over-between-firms)
- [Is annual refresher training a full repeat or a single condensed module?](https://knowledge.easyaml.com/is-annual-refresher-training-a-full-repeat-or-a-single-condensed-module)
- [Does easyAML offer fully outsourced CDD?](https://knowledge.easyaml.com/easyaml-fully-outsourced-cdd)
- [Are AUSTRAC's webinars for Compliance Officers compulsory?](https://knowledge.easyaml.com/are-austrac-s-webinars-for-compliance-officers-compulsory)
- [Are training modules online only?](https://knowledge.easyaml.com/are-training-modules-online-only)
- [Which training modules are mandatory for which roles?](https://knowledge.easyaml.com/mandatory-training-by-role)
- [Do training modules provide certificates and social media badges?](https://knowledge.easyaml.com/do-training-modules-provide-certificates-and-social-media-badges)
- [How are AUSTRAC governance body and designated services described in plain terms for a small business?](https://knowledge.easyaml.com/how-are-austrac-governance-contacts-and-designated-services-described)
- [Does training time count toward CPD for QLD OFT or other state and industry bodies?](https://knowledge.easyaml.com/training-cpd-recognition)
- [If our AML/CTF compliance officer is away for a period - for example, sick leave or annual leave - do we need to appoint someone else as the compliance officer? How does this work for a micro-business](https://knowledge.easyaml.com/if-our-aml-ctf-compliance-officer-is-away-for-a-period-for-example-sick-leave)
- [How do I re-invite a user who didn't receive the original invitation?](https://knowledge.easyaml.com/how-do-i-re-invite-a-user-who-didn-t-receive-the-original-invitation)
- [How does the multi-trading name single ABN setup work?](https://knowledge.easyaml.com/multi-trading-name-single-abn)
- [How is data handed over when migrating to another AML provider?](https://knowledge.easyaml.com/how-is-data-handed-over-when-migrating-to-another-aml-provider)
- [What does AUSTRAC's Personnel Due Diligence (PDD) requirement cover for non-CO staff?](https://knowledge.easyaml.com/what-does-austrac-s-pdd-requirement-cover-for-non-co-staff)
- [What hardware is recommended for in-office client ID capture?](https://knowledge.easyaml.com/what-hardware-is-recommended-for-in-office-client-id-capture)
- [Who handles the privacy policy for the data collected?](https://knowledge.easyaml.com/who-handles-the-privacy-policy-for-the-data-collected)
- [Does the Starter tier include onboarding session/setup help?](https://knowledge.easyaml.com/does-the-starter-tier-include-onboarding-session-setup-help)
- [What do the easyAML agreement clauses 3.4, 3.5 and 15.9 mean?](https://knowledge.easyaml.com/what-do-the-easyaml-agreement-clauses-3-4-3-5-and-15-9-mean)
- [Is a free customer export available after your easyAML agreement ends?](https://knowledge.easyaml.com/is-a-free-customer-export-available-after-your-easyaml-agreement-ends)
- [How does the trial-to-paid transition preserve progress?](https://knowledge.easyaml.com/trial-to-paid-transition)
- [Will the platform prevent staff training from progressing if their Personnel Due Diligence (PDD) is incomplete?](https://knowledge.easyaml.com/will-the-platform-prevent-staff-training-from-progressing-if-edd-is-incomplete)
- [What AI does easyAML use, and is data processed in Australia?](https://knowledge.easyaml.com/what-ai-does-easyaml-use-and-is-data-processed-in-australia)
- [Does the outsource option mean the firm is no longer the reporting entity?](https://knowledge.easyaml.com/outsourcing-and-reporting-entity-status)
- [If a customer cancels, can they still access their records?](https://knowledge.easyaml.com/record-access-after-cancelling)
- [How does easyAML support a firm with both a legal arm and an accounting arm needing data separation?](https://knowledge.easyaml.com/legal-and-accounting-arm-separation)
- [How is outsourcing (AML on Demand) priced ?](https://knowledge.easyaml.com/how-is-outsourcing-aml-on-demand-priced)
- [What does the Compliance Officer role actually require?](https://knowledge.easyaml.com/compliance-officer-role-requirements)
- [Does easyAML facilitate employee Personnel Due Diligence?](https://knowledge.easyaml.com/does-easyaml-facilitate-employee-due-diligence)
- [Does easyAML use Dow Jones for PEP/Sanctions screening?](https://knowledge.easyaml.com/does-easyaml-use-dow-jones-for-pep-sanctions-screening)
- [Why doesn't the "Accept AML Program" button activate/work?](https://knowledge.easyaml.com/why-doesn-t-the-accept-aml-program-button-activate-work)
- [How is 2FA configured if SMS isn't suitable - Authenticator App?](https://knowledge.easyaml.com/2fa-without-sms)
- [How does easyAML handle ID checks for leasing transactions?](https://knowledge.easyaml.com/how-does-easyaml-handle-id-checks-for-leasing-transactions)
- [Can data be retained beyond the 7-year minimum?](https://knowledge.easyaml.com/can-data-be-retained-beyond-the-7-year-minimum)
- [Does the platform automatically detect when a new Risk Assessment should be triggered?](https://knowledge.easyaml.com/automatic-risk-assessment-triggers)
- [Can a customer export KYC/VOI report as PDF for upload to PEXA?](https://knowledge.easyaml.com/can-a-customer-export-kyc-voi-report-as-pdf-for-upload-to-pexa)
- [Can two separate businesses be CO / 2IC for each other's accounts during leave?](https://knowledge.easyaml.com/can-two-separate-businesses-be-co-2ic-for-each-other-s-accounts-during-leave)
- [Does the outsource service work for complex structures?](https://knowledge.easyaml.com/does-the-outsource-service-work-for-complex-structures)
- [Do existing staff need to complete Personnel Due Diligence?](https://knowledge.easyaml.com/do-existing-staff-need-to-complete-personnel-due-diligence)
- [How does the outsource option work in practice?](https://knowledge.easyaml.com/how-does-the-outsource-option-work-in-practice)
- [Will easyAML refund customers charged in error?](https://knowledge.easyaml.com/will-easyaml-refund-customers-charged-in-error)
- [Where is data hosting addressed in my easyAML agreement?](https://knowledge.easyaml.com/where-is-data-hosting-addressed-in-the-agreement)
- [Can easyAML invoice end-customers directly for KYC/KYB fees?](https://knowledge.easyaml.com/invoice-end-customers-directly)
- [How long is customer data stored?](https://knowledge.easyaml.com/how-long-is-customer-data-stored)
- [How are repeat clients (e.g. property flippers, developers) handled - redo KYC for every property sale or settlement?](https://knowledge.easyaml.com/repeat-clients-redo-kyc)
- [Does easyAML send a notification when AUSTRAC's industry-specific guidance is updated?](https://knowledge.easyaml.com/austrac-guidance-update-notifications)
- [What's the expected cost of the mandatory three-year external audit?](https://knowledge.easyaml.com/what-s-the-expected-cost-of-the-mandatory-three-year-external-audit)
- [What happens when the CO goes on extended leave?](https://knowledge.easyaml.com/what-happens-when-the-co-goes-on-extended-leave)
- [Can a customer download a PDF of the Terms & Conditions?](https://knowledge.easyaml.com/can-a-customer-download-a-pdf-of-the-t-cs)
- [How are ID documents stored?](https://knowledge.easyaml.com/how-are-id-documents-stored)
- [Where is easyAML data hosted?](https://knowledge.easyaml.com/where-is-easyaml-data-hosted)
- [Are Not For Profit / charity pricing options available?](https://knowledge.easyaml.com/are-not-for-profit-charity-pricing-options-available)
- [Is strata management captured under Tranche 2?](https://knowledge.easyaml.com/is-strata-management-captured-under-tranche-2)
- [What MFA options does easyAML support?](https://knowledge.easyaml.com/what-mfa-options-does-easyaml-support)
- [Personnel Due Diligence (PDD)](https://knowledge.easyaml.com/personnel-due-diligence-pdd)
- [Can answers in a completed Risk Assessment be viewed/edited?](https://knowledge.easyaml.com/can-answers-in-a-completed-risk-assessment-be-viewed-edited)
- [Is easyAML ISO 27001 certified?](https://knowledge.easyaml.com/is-easyaml-iso-27001-certified)
- [What is the deregistration process if a customer wants to leave mid-contract?](https://knowledge.easyaml.com/what-is-the-deregistration-process-if-a-customer-wants-to-leave-mid-contract)
- [Can a transaction, individual or entity be deleted or archived within easyAML?](https://knowledge.easyaml.com/delete-archive-transaction-individual-entity)
- [What is the difference between the CDD role and the front-line staff role?](https://knowledge.easyaml.com/what-is-the-difference-between-the-cdd-role-and-the-front-line-staff-role)
- [Can multi-tenant data segregation be set up for businesses with multiple legal entities?](https://knowledge.easyaml.com/multi-entity-data-segregation)
- [When creating a new transaction for an entity, should they link to an individual or be a separate entity?](https://knowledge.easyaml.com/when-entity-transactions-are-created-should-they-link-to-an-individual)
- [Why is the entity name displayed on documents different from what the firm uses day-to-day?](https://knowledge.easyaml.com/entity-name-on-documents)
- [Can virtual assistants (e.g. Philippines-based) be set up with restricted access?](https://knowledge.easyaml.com/can-virtual-assistants-e-g-philippines-based-be-set-up-with-restricted-access)
- [Can each staff member share an info@ inbox, or do they need individual emails?](https://knowledge.easyaml.com/can-each-staff-member-share-an-info-inbox-or-do-they-need-individual-emails)
- [Is there a mobile app?](https://knowledge.easyaml.com/is-there-a-mobile-app)
- [Why does the role 'Conveyancer' or ‘Lawyer’ not appear in the role list?](https://knowledge.easyaml.com/why-does-the-role-conveyancer-or-lawyer-not-appear-in-the-role-list)
- [Can sales staff use the app for KYC requests in freemium?](https://knowledge.easyaml.com/can-sales-staff-use-the-app-for-kyc-requests-in-freemium)
- [Does I need to enter phone numbers in format - 04xx or +61?](https://knowledge.easyaml.com/does-the-phone-number-format-04xx-or-61)
- [Why is passkey the recommended MFA?](https://knowledge.easyaml.com/why-is-passkey-the-recommended-mfa)
- [When a sole trader moves to a Pty Ltd, must the new company be added separately?](https://knowledge.easyaml.com/when-a-sole-trader-moves-to-a-pty-ltd-must-the-new-company-be-added-separately)
- [What does the easyAML account setup process involve?](https://knowledge.easyaml.com/what-does-the-easyaml-account-setup-process-involve)
- [What's the right AML role for real estate sales agents?](https://knowledge.easyaml.com/what-s-the-right-aml-role-for-real-estate-sales-agents)
- [Why can't I change the business name on my account?](https://knowledge.easyaml.com/why-can-t-i-change-the-business-name-on-my-account)
- [Why does the temporary password not work when I copy-paste it?](https://knowledge.easyaml.com/why-does-the-temporary-password-not-work-when-i-copy-paste-it)
- [How can a sole-operator CO mark the "Add Users" step as complete?](https://knowledge.easyaml.com/how-can-a-sole-operator-co-mark-the-add-users-step-as-complete)
- [Why might a 2FA SMS code be rejected as 'invalid'?](https://knowledge.easyaml.com/why-might-an-sms-code-be-rejected-as-invalid)
- [How does multi-entity user switching work?](https://knowledge.easyaml.com/how-does-multi-entity-user-switching-work)
- [How are users invited?](https://knowledge.easyaml.com/how-are-users-invited)
- [Can the sector & designated services on an account be changed later?](https://knowledge.easyaml.com/can-the-sector-services-on-an-account-be-changed-later)
- [Can one person hold multiple roles (e.g. Board Member + CO)?](https://knowledge.easyaml.com/can-one-person-hold-multiple-roles-e-g-board-member-co)
- [Why doesn't Frontline Staff role have access to ID documents in completed verifications?](https://knowledge.easyaml.com/frontline-staff-id-access)
- [How does staff training get assigned in the platform?](https://knowledge.easyaml.com/how-training-is-assigned)
- [How long does "remember this device" last?](https://knowledge.easyaml.com/how-long-does-remember-this-device-last)
- [What user roles does easyAML support?](https://knowledge.easyaml.com/what-user-roles-does-easyaml-support)
- [Can a user create or assign tasks to other users in easyAML?](https://knowledge.easyaml.com/can-a-user-create-or-assign-tasks-to-other-users-in-easyaml)
- [Can incomplete Risk Assessments be deleted?](https://knowledge.easyaml.com/can-incomplete-risk-assessments-be-deleted)
- [How are director/shareholder changes for an existing entity handled?](https://knowledge.easyaml.com/how-are-director-shareholder-changes-for-an-existing-entity-handled)
- [How is staff training transferred between two related entities for the same person?](https://knowledge.easyaml.com/training-transfer-related-entities)
- [If a Training video won't load in Safari on macOS - what should the user check?](https://knowledge.easyaml.com/training-video-won-t-load-in-safari-on-macos-what-should-the-user-check)
- [Does easyAML support SSO?](https://knowledge.easyaml.com/does-easyaml-support-sso)
- [Do clients need to download an app to complete KYC/VOI?](https://knowledge.easyaml.com/do-clients-need-to-download-an-app-to-complete-voi)
- [Will the firm see all KYC/KYB done across the agency?](https://knowledge.easyaml.com/will-the-firm-see-all-kyc-kyb-done-across-the-agency)
- [Can one CO oversee multiple companies (e.g. a director across brands)?](https://knowledge.easyaml.com/can-one-co-oversee-multiple-companies-e-g-a-director-across-brands)
- [Where can I find easyAML system walkthrough videos?](https://knowledge.easyaml.com/in-product-walkthrough-videos-where-to-find-them)
- [What if a magic link expires? Can it be resent?](https://knowledge.easyaml.com/what-if-a-magic-link-expires-can-it-be-resent)
- [During registration with easyAML, if I entered a landline instead of mobile, how can I change it?](https://knowledge.easyaml.com/if-a-customer-enters-a-landline-instead-of-mobile-how-is-it-fixed)
- [How long does an account invitation link stay valid?](https://knowledge.easyaml.com/how-long-does-an-account-invitation-link-stay-valid)
- [My freemium / login link has expired - how do I get back in?](https://knowledge.easyaml.com/my-freemium-login-link-has-expired-how-do-i-get-back-in)
- [How can you change a user's role? Can the CO role be reassigned?](https://knowledge.easyaml.com/can-a-role-be-changed-co-reassigned)
- [When does the firm need to add support staff who don't directly do CDD?](https://knowledge.easyaml.com/when-does-the-firm-need-to-add-support-staff-who-don-t-directly-do-cdd)
- [What happens if I don't meet AUSTRAC's fit-and-proper requirements? Does my business have to shut down?](https://knowledge.easyaml.com/failing-fit-and-proper)

See less ▼

## AML/CTF basics

- [What Does AML Compliance Cost My Business?](https://knowledge.easyaml.com/what-does-aml-compliance-cost-my-business)
- [What is AML/CTF?](https://knowledge.easyaml.com/what-is-aml/ctf)
- [What are some common AML myths?](https://knowledge.easyaml.com/what-are-some-common-aml-myths)
- [Questions Regarding Designated Services](https://knowledge.easyaml.com/questions-regarding-designate)

## Getting started

- [What are the User Access Levels and Roles?](https://knowledge.easyaml.com/user-roles-and-access-levels)
- [Operational Readiness Task list](https://knowledge.easyaml.com/operational-readiness)
- [How can I invite other staff members?](https://knowledge.easyaml.com/inviting-staff-members)
- [What do I have to do to set up my account?](https://knowledge.easyaml.com/account-setup)
- [What do the statuses in easyAML mean?](https://knowledge.easyaml.com/what-do-the-statuses-in-easyaml-mean)
- [How do I access my AML program?](https://knowledge.easyaml.com/how-do-i-access-my-aml-program)
- [Where can I find pricing information?](https://knowledge.easyaml.com/pricing-information)

See less ▼

## Compliance Program

- [Where do police checks fit into Personnel Due Diligence?](https://knowledge.easyaml.com/where-do-police-checks-fit-into-pdd)
- [Doesn't AML Reporting Conflict with Legal Professional Privilege?](https://knowledge.easyaml.com/doesnt-aml-reporting-conflict-with-legal-professional-privilege)
- [Are Threshold Transaction Reports(TTR) for cash payments of $10,000 or more handled in easyAML?](https://knowledge.easyaml.com/ttr-cash-payments)
- [How do I appoint my compliance officer?](https://knowledge.easyaml.com/appointing-your-compliance-officer)
- [How long do I need to keep records for?](https://knowledge.easyaml.com/record-keeping-periods)
- [Does the platform update the AML Program automatically if business services change?](https://knowledge.easyaml.com/aml-program-auto-updates)
- [How is "tipping off" managed during CDD?](https://knowledge.easyaml.com/how-is-tipping-off-managed-during-cdd)
- [Does AUSTRAC have a numerical definition of "high net worth"?](https://knowledge.easyaml.com/does-austrac-have-a-numerical-definition-of-high-net-worth)
- [Can training begin before the multi-entity configuration setup is complete?](https://knowledge.easyaml.com/training-before-multi-entity-setup)
- [Can a customer edit the generated AML Program to reflect internal policies?](https://knowledge.easyaml.com/editing-your-aml-program)
- [When should a business request proof of source of funds and source of wealth?](https://knowledge.easyaml.com/when-should-a-business-request-proof-of-source-of-funds-and-source-of-wealth)
- [When should I review my AML Program?](https://knowledge.easyaml.com/when-should-i-review-my-aml-program)
- [Are periodic reviews after settlement relevant for conveyancers?](https://knowledge.easyaml.com/are-periodic-reviews-after-settlement-relevant-for-conveyancers)
- [How is the Risk Assessment date field set - today's date or 1 July?](https://knowledge.easyaml.com/how-is-the-risk-assessment-date-field-set-today-s-date-or-1-july)
- [Do I Need an Independent Audit for AML/CTF Compliance?](https://knowledge.easyaml.com/do-i-need-an-independent-audit-for-aml/ctf-compliance)
- [Is there an additional charge for ongoing monitoring?](https://knowledge.easyaml.com/is-there-an-additional-charge-for-ongoing-monitoring)
- [Can a firm upload its own externally-drafted AML Program?](https://knowledge.easyaml.com/can-a-firm-upload-its-own-externally-drafted-aml-program)
- [How is a Lead Entity + multiple company-entity structure (e.g. 5 child entities) configured?](https://knowledge.easyaml.com/lead-entity-child-entities-setup)
- [Can a single Risk Assessment and AML Program cover multiple offices in a Reporting Group?](https://knowledge.easyaml.com/one-program-multiple-offices)
- [How can reporting groups be formed under AUSTRAC's framework?](https://knowledge.easyaml.com/forming-reporting-groups)
- [What audit logs are available?](https://knowledge.easyaml.com/what-audit-logs-are-available)
- [Does AUSTRAC require reporting entities to be fully set up on 1 July, or is an implementation plan acceptable?](https://knowledge.easyaml.com/1-july-readiness-grace-period)
- [Can we still say "we never accept cash" in our risk assessment if a client deposits cash directly into our trust account at the bank?](https://knowledge.easyaml.com/cash-bank-deposited-despite-no-cash-policy)
- [How does easyAML support the mandatory 3-year independent evaluation (audit)?](https://knowledge.easyaml.com/how-does-easyaml-support-the-mandatory-3-year-independent-evaluation-audit)
- [Does easyAML facilitate Enhanced Customer Due Diligence (Source of Funds and Source of Wealth)?](https://knowledge.easyaml.com/enhanced-cdd-source-of-funds)
- [Is the Compliance Officer training required before accessing the Risk Assessment?](https://knowledge.easyaml.com/co-training-before-risk-assessment)
- [What if I get AML wrong?](https://knowledge.easyaml.com/what-if-i-get-aml-wrong)
- [Does completing the Risk Assessment automatically generate the AML Program?](https://knowledge.easyaml.com/does-completing-the-risk-assessment-automatically-generate-the-aml-program)
- [How to Complete Your ML/TF Risk Assessment](https://knowledge.easyaml.com/how-to-complete-your-ml/tf-risk-assessment)
- [Can the AML Program be exported as a PDF?](https://knowledge.easyaml.com/can-the-aml-program-be-exported-as-a-pdf)
- [I have been asked to reapprove my AML Program - what do I do?](https://knowledge.easyaml.com/i-have-been-asked-to-reapprove-my-aml-program)
- [Can the initial Risk Assessment be conducted by someone other than the Compliance Officer?](https://knowledge.easyaml.com/who-can-draft-the-risk-assessment)
- [Is the AML/CTF Program a true policy document with named key personnel and procedures as per AUSTRAC requirements?](https://knowledge.easyaml.com/aml-program-named-personnel)
- [Does the firm need to verify the legitimacy of documents like Power of Attorneys (POAs) and trust deeds (detect forgeries)?](https://knowledge.easyaml.com/verifying-poa-and-trust-documents)
- [Does the platform require firms to identify each transaction's risk type for the right CDD flow?](https://knowledge.easyaml.com/does-the-platform-require-firms-to-identify-each-transaction-s-risk-type)

See less ▼

## Customer Due Diligence (CDD)

- [Who or what is a Politically Exposed Person (PEP)?](https://knowledge.easyaml.com/what-is-a-politically-exposed-person-pep)
- [What's the difference between CDD, KYC and KYB - and when does each apply?](https://knowledge.easyaml.com/cdd-vs-kyc-vs-kyb)
- [Will SMS messages to clients come from "easyAML" or can they be rebranded?](https://knowledge.easyaml.com/will-sms-messages-to-clients-come-from-easyaml-or-can-they-be-rebranded)
- [How does the "legal entity unwrap budget" setting function for KYB?](https://knowledge.easyaml.com/what-does-the-maximum-depth-setting-do-on-kyb)
- [How do I re-run a KYC for an existing client?](https://knowledge.easyaml.com/how-do-i-re-run-a-kyc-for-an-existing-client)
- [A KYB failed to identify known UBOs. What's the workaround?](https://knowledge.easyaml.com/kyb-missed-ubos-workaround)
- [If a transaction is sent with both phone and email, will the customer get the link by both?](https://knowledge.easyaml.com/link-sent-by-sms-and-email)
- [Does easyAML support foreign-language passports?](https://knowledge.easyaml.com/does-easyaml-support-foreign-language-passports)
- [What are practical workflow when the buyer won't cooperate with CDD?](https://knowledge.easyaml.com/practical-workflow-when-the-buyer-won-t-cooperate)
- [Does easyAML run an ASIC search on every entity?](https://knowledge.easyaml.com/does-easyaml-run-an-asic-search-on-every-entity)
- [What are some common Customer Due Diligence (CDD) mistakes?](https://knowledge.easyaml.com/what-are-some-common-customer-due-diligence-cdd-mistakes)
- [When our customer is an individual, who do we need to KYC?](https://knowledge.easyaml.com/when-our-customer-is-an-individual-who-do-we-need-to-kyc)
- [Why is the platform showing "Needs Review" or "Force Match Required" or "Sign Off Required" when every check passed?](https://knowledge.easyaml.com/needs-review-force-match-sign-off)
- [How does CDD work between a real estate agent and a conveyancer - does each party do their own checks?](https://knowledge.easyaml.com/how-does-cdd-work-between-a-real-estate-agent-and-a-conveyancer)
- [Can the customer skip selfies for a "low risk" individual?](https://knowledge.easyaml.com/can-the-customer-skip-selfies-for-a-low-risk-individual)
- [When our customer is an Australian public company, who do we need to KYC?](https://knowledge.easyaml.com/when-our-customer-is-an-australian-public-company-who-do-we-need-to-kyc)
- [Does easyAML support Japanese or other non-English ID documents?](https://knowledge.easyaml.com/does-easyaml-support-japanese-or-other-non-english-id-documents)
- [What is a beneficial owner?](https://knowledge.easyaml.com/what-is-a-beneficial-owner)
- [Can bulk import of existing client lists be done at sign-up?](https://knowledge.easyaml.com/can-bulk-import-of-existing-client-lists-be-done-at-sign-up)
- [When parents are helping their children buy property, what checks are needed?](https://knowledge.easyaml.com/when-parents-are-helping-their-children-buy-property-what-checks-are-needed)
- [How is a foreign non-resident director of an Australian company verified?](https://knowledge.easyaml.com/how-is-a-foreign-non-resident-director-of-an-australian-company-verified)
- [Are the AML check results stored or discarded?](https://knowledge.easyaml.com/are-the-aml-check-results-stored-or-discarded)
- [What is the cost for overseas KYC?](https://knowledge.easyaml.com/what-is-the-cost-for-overseas-kyc)
- [What does CDD cost for a 2-director company cost?](https://knowledge.easyaml.com/what-does-a-2-director-company-cost-on-professional)
- [What if someone else has done the CDD on my client?](https://knowledge.easyaml.com/what-if-someone-else-has-done-the-cdd-on-my-client)
- [When a company is owned by another company, how far do we need to trace?](https://knowledge.easyaml.com/when-a-company-is-owned-by-another-company-how-far-do-we-need-to-trace)
- [Are CAFs and additional client signatures handled in the platform?](https://knowledge.easyaml.com/are-cafs-and-additional-client-signatures-handled-in-the-platform)
- [For a 3-director company each with 33% shareholding buying property, how many checks would be needed?](https://knowledge.easyaml.com/for-a-3-director-company-at-33-each-buying-property-how-many-checks)
- [Does easyAML's KYC satisfy ARNECC VOI requirements?](https://knowledge.easyaml.com/does-easyaml-s-kyc-satisfy-arnecc-voi-requirements)
- [What does AUSTRAC require us to verify for every new customer?](https://knowledge.easyaml.com/what-does-austrac-require-us-to-verify-for-every-new-customer)
- [What is Customer Due Diligence (CDD)?](https://knowledge.easyaml.com/what-is-customer-due-diligence-cdd)
- [What conditions must be met before delayed Customer Due Diligence?](https://knowledge.easyaml.com/the-two-gateway-conditions)
- [Pre-commencement customers - what CDD obligations apply, and the risks of not completing initial CDD](https://knowledge.easyaml.com/pre-commencement-customer-cdd)
- [Does easyAML accept externally-provided VOI evidence (KYC done by another provider)?](https://knowledge.easyaml.com/uploading-external-voi-evidence)
- [Can biometric verification handle a customer who can't open both eyes (e.g. post-stroke)?](https://knowledge.easyaml.com/can-biometric-verification-handle-a-customer-who-can-t-open-both-eyes)
- [What are common Politically Exposed Person (PEP) screening mistakes?](https://knowledge.easyaml.com/what-are-common-politically-exposed-person-pep-screening-mistakes)
- [Do accountants and lawyers need to perform CDD on existing clients?](https://knowledge.easyaml.com/do-accountants-and-lawyers-need-to-perform-cdd-on-existing-clients)
- [When our customer is an Australian Pty Ltd company, who do we need to KYC?](https://knowledge.easyaml.com/when-our-customer-is-an-australian-pty-ltd-company-who-do-we-need-to-kyc)
- [What are NOT valid reasons to allow Delayed Customer Due Diligence?](https://knowledge.easyaml.com/what-s-not-a-valid-reason-to-delay)
- [My client couldn't be verified electronically - what does it mean and what next?](https://knowledge.easyaml.com/client-could-not-be-verified-electronically)
- [Does the platform automatically determine the customer's risk rating?](https://knowledge.easyaml.com/automatically-determining-the-customers-risk-rating)
- [What's the difference between VOI and KYC?](https://knowledge.easyaml.com/what-s-the-difference-between-voi-and-kyc)
- [What does identifying an individual involve in practice?](https://knowledge.easyaml.com/what-does-identifying-an-individual-involve-in-practice)
- [How does the Delayed Initial Due Diligence (DCDD) exception work?](https://knowledge.easyaml.com/how-does-the-delayed-initial-due-diligence-dcdd-exception-work)
- [Understanding Your KYC, KYB and Transaction Risk Scores](https://knowledge.easyaml.com/understanding-your-transaction-risk-score)
- [For company/trust onboarding where the trust deed isn't yet in easyAML, what should the user do?](https://knowledge.easyaml.com/onboarding-without-trust-deed)
- [What countries are high risk for money laundering?](https://knowledge.easyaml.com/what-countries-are-high-risk-for-money-laundering)
- [When the counterparty refuses CDD - can I proceed with transaction under the "deemed compliance" carve-out?](https://knowledge.easyaml.com/when-the-counterparty-refuses-cdd-can-i-proceed-with-transaction-under-the-deeme)
- [What does a KYB on a corporate trustee (Pty Ltd) for a Family Trust cost?](https://knowledge.easyaml.com/what-does-a-kyb-on-a-pty-ltd-atf-family-trust-cost)
- [Does an ARNECC VOI cover everything I need for KYC AML compliance?](https://knowledge.easyaml.com/does-pexa-s-voi-cover-everything-i-need-for-aml-compliance)
- [How does CDD work for a regular developer client selling multiple properties over time?](https://knowledge.easyaml.com/how-does-cdd-work-for-a-regular-developer-client-selling-multiple-properties)
- [How long is a KYC valid? When does it need to be redone?](https://knowledge.easyaml.com/how-long-is-a-kyc-valid-when-does-it-need-to-be-redone)
- [Can a platform user override the UBOs identified by KYB unwrapping?](https://knowledge.easyaml.com/can-a-platform-user-override-the-ubos-identified-by-kyb-unwrapping)
- [How does CDD work for an off-the-plan purchase where settlement is years away?](https://knowledge.easyaml.com/off-the-plan-cdd)
- [Is a manual KYC permitted for customers unable to use the remote digital flow?](https://knowledge.easyaml.com/is-a-manual-kyc-permitted-for-customers-unable-to-use-the-digital-flow)
- [What ID verification methods does easyAML support?](https://knowledge.easyaml.com/what-id-verification-methods-does-easyaml-support)
- [For a buyer's agent with 50 recurring clients, do they need a fresh KYC each purchase?](https://knowledge.easyaml.com/buyers-agent-recurring-clients)
- [When does a real estate agent need to CDD a counterparty?](https://knowledge.easyaml.com/when-to-cdd-a-counterparty)
- [When our customer is a sole trader, who do we need to KYC?](https://knowledge.easyaml.com/when-our-customer-is-a-sole-trader-who-do-we-need-to-kyc)
- [When our customer is a government body, who do we need to KYC?](https://knowledge.easyaml.com/when-our-customer-is-a-government-body-who-do-we-need-to-kyc)
- [What are the critical limits on using Deemed Compliance provision?](https://knowledge.easyaml.com/deemed-compliance-limits)
- [When a buyer nominates someone else to take settlement, what are the CDD obligations? Does the original buyer's CDD transfer?](https://knowledge.easyaml.com/nominee-at-settlement-cdd)
- [How does delayed diligence apply to conveyancers, lawyers, and settlement agents (Rules s 6-15)?](https://knowledge.easyaml.com/delayed-diligence-conveyancers-lawyers)
- [If a lender does credit checks, does that satisfy AML requirements?](https://knowledge.easyaml.com/if-a-lender-does-credit-checks-does-that-satisfy-aml-requirements)
- [What does "reasonable grounds" actually mean when conducting Customer Due Diligence?](https://knowledge.easyaml.com/what-does-reasonable-grounds-actually-mean)
- [Can easyAML validate digital driver's licences?](https://knowledge.easyaml.com/can-easyaml-validate-digital-driver-s-licences)
- [How long does a KYC/VOI link stay valid, and what happens if the client deletes or misses it?](https://knowledge.easyaml.com/kyc-link-validity)
- [Will the firm be notified by email when a client completes their KYC/KYB?](https://knowledge.easyaml.com/will-the-firm-be-notified-by-email-when-a-client-completes-their-kyc-kyb)
- [Can custom client onboarding questions be added (e.g. collecting TFN)?](https://knowledge.easyaml.com/can-custom-client-onboarding-questions-be-added-e-g-collecting-tfn)
- [How do I fix, remove or delete duplicate client records?](https://knowledge.easyaml.com/how-do-i-fix-duplicate-client-records)
- [How do I add a KYB for a company or trust?](https://knowledge.easyaml.com/how-do-i-add-a-kyb-for-a-company-or-trust)
- [How do I add a new KYC?](https://knowledge.easyaml.com/how-do-i-add-a-new-kyc)
- [How are PEP/sanctions matches handled when a common name returns many hits?](https://knowledge.easyaml.com/how-are-pep-sanctions-matches-handled-when-a-common-name-returns-many-hits)
- [What about overseas customers - can they be verified?](https://knowledge.easyaml.com/verifying-overseas-customers)
- [Can ACNC/ORIC database checks be done for charity / Indigenous corporation clients?](https://knowledge.easyaml.com/acnc-oric-charity-checks)
- [Do staff need to physically meet remote customers?](https://knowledge.easyaml.com/do-staff-need-to-physically-meet-remote-customers)
- [Does easyAML produce engagement letter / questionnaire content?](https://knowledge.easyaml.com/does-easyaml-produce-engagement-letter-questionnaire-content)
- [How does Adverse Media checks work for entities? What types of activities/crimes are monitored?](https://knowledge.easyaml.com/how-does-adverse-media-checks-work-for-entities)
- [What are sanctions checks?](https://knowledge.easyaml.com/what-are-sanctions-checks)
- [WA Driver Licence shows as Unverified](https://knowledge.easyaml.com/wa-driver-licence-shows-as-unverified)
- [Does China block easyAML SMS links?](https://knowledge.easyaml.com/does-china-block-easyaml-sms-links)
- [Does easyAML go physically to identify individuals (e.g. to an aged-care facility)?](https://knowledge.easyaml.com/will-easyaml-go-physically-to-identify-individuals-e-g-to-an-aged-care-facility)
- [Does easyAML check whether the client is using a VPN?](https://knowledge.easyaml.com/does-easyaml-check-whether-the-client-is-using-a-vpn)
- [How does Adverse Media checks work for individuals? What types of activities/crimes are monitored?](https://knowledge.easyaml.com/how-does-adverse-media-checks-work-for-individuals-what-types-of-activities/crimes-are-monitored)
- [What does the easyAML KYC check include?](https://knowledge.easyaml.com/what-does-the-easyaml-kyc-check-include)
- [Can KYC/KYB transactions be created in bulk?](https://knowledge.easyaml.com/can-kyc-kyb-transactions-be-created-in-bulk)
- [Why is the middle name not always checked, even when entered?](https://knowledge.easyaml.com/why-is-the-middle-name-not-always-checked-even-when-entered)
- [What's the typical first-attempt KYC pass rate?](https://knowledge.easyaml.com/what-s-the-typical-first-attempt-kyc-pass-rate)
- [Can the platform support local-language end-user experience?](https://knowledge.easyaml.com/can-the-platform-support-local-language-end-user-experience)
- [How do I run a CDD from start to finish?](https://knowledge.easyaml.com/how-do-i-run-a-cdd-from-start-to-finish)
- [Common Customer Due Diligence Questions](https://knowledge.easyaml.com/common-customer-due-diligence-questions)
- [How do I send KYC links to the UBOs or directors in a KYB?](https://knowledge.easyaml.com/how-do-i-send-kyc-links-to-ubos-and-directors)

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## Training

- [Who needs to be trained on AML/CTF?](https://knowledge.easyaml.com/-who-needs-to-be-trained)
- [What are common staff training mistakes?](https://knowledge.easyaml.com/common-training-mistakes)
- [How do I Complete my AML/CTF Training?](https://knowledge.easyaml.com/how-do-i-complete-my-aml/ctf-training)

## Reporting

- [Do we need to identify beneficial owners behind a publicly listed company or government body customer?](https://knowledge.easyaml.com/ubos-for-listed-companies-government)
- [Do I Need to Report Cash Transactions Over $10,000?](https://knowledge.easyaml.com/reporting-cash-over-10000)
- [Can easyAML enrol with AUSTRAC on the customer's behalf?](https://knowledge.easyaml.com/can-easyaml-enrol-with-austrac-on-the-customer-s-behalf)
- [Will the Annual Report to AUSTRAC be automated?](https://knowledge.easyaml.com/austrac-annual-report-automation)
- [For a conveyancing firm, which AUSTRAC industry type should be selected?](https://knowledge.easyaml.com/for-a-conveyancing-firm-which-austrac-industry-type-should-be-selected)
- [Does easyAML submit SMRs to AUSTRAC via API?](https://knowledge.easyaml.com/smr-submission-via-api)
- [Does AUSTRAC require MFA on the AUSTRAC Online/reporting account?](https://knowledge.easyaml.com/does-austrac-require-mfa-on-the-austrac-online-reporting-account)
- [Is there a one-page guide for staff on thresholds and when to file a report?](https://knowledge.easyaml.com/is-there-a-one-page-guide-for-staff-on-thresholds-and-when-to-file-a-report)
- [How does the Risk Assessment workflow handle a high-risk transaction?](https://knowledge.easyaml.com/how-does-the-risk-assessment-workflow-handle-a-high-risk-transaction)
- [If I submit a suspicious matter report (SMR) will the police or my client come after me?](https://knowledge.easyaml.com/if-i-submit-a-suspicious-matter-report-smr-will-the-police-or-my-client-come-after-me)
- [Can SMRs be lodged via easyAML?](https://knowledge.easyaml.com/can-smrs-be-lodged-via-easyaml-in-one-click)
- [Do customers need to complete the AUSTRAC Starter Kit separately from the easyAML Program?](https://knowledge.easyaml.com/austrac-starter-kit-needed)
- [Where do firms enter their AUSTRAC Account Number(AAN)?](https://knowledge.easyaml.com/where-do-firms-enter-their-austrac-account-number-aan)
- [How should a firm answer AUSTRAC's enrolment question about offshore activity?](https://knowledge.easyaml.com/how-should-a-firm-answer-austrac-s-enrolment-question-about-offshore-activity)
- [Who can lodge an SMR - all staff or only the Compliance Officer (CO)?](https://knowledge.easyaml.com/who-can-lodge-an-smr-all-staff-or-only-the-co)
- [What red flags should staff watch for when assessing whether to lodge an SMR?](https://knowledge.easyaml.com/what-red-flags-should-staff-watch-for-when-assessing-whether-to-lodge-an-smr)
- [How do customers register with AUSTRAC?](https://knowledge.easyaml.com/how-do-customers-register-with-austrac)
- [When to report a suspicious matter?](https://knowledge.easyaml.com/when-to-report-a-suspicious-matter)
- [Should a conveyancer tick "Virtual Assistant Service" or "Registrable Remittance Service" when enrolling with AUSTRAC?](https://knowledge.easyaml.com/conveyancer-austrac-service-selection)

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## Sector Coverage

- [Does easyAML support cryptocurrency / virtual asset businesses?](https://knowledge.easyaml.com/does-easyaml-support-cryptocurrency-virtual-asset-businesses)
- [What is the key processes when I enrol with AUSTRAC?](https://knowledge.easyaml.com/the-exact-flow)
- [Can easyAML be used by a non-Australian business?](https://knowledge.easyaml.com/can-easyaml-be-used-by-a-non-australian-business)
- [Which business broking activities are designated services under Tranche 2?](https://knowledge.easyaml.com/business-broking-designated-services)
- [Are court-ordered transfers of real estate a designated service?](https://knowledge.easyaml.com/are-court-ordered-transfers-of-real-estate-a-designated-service)
- [Do bookkeepers and BAS agents with access to client bank accounts need to register?](https://knowledge.easyaml.com/bookkeepers-bas-agents-registration)
- [Are property management, leasing and rental transactions captured?](https://knowledge.easyaml.com/are-property-management-leasing-and-rental-transactions-captured)
- [Does easyAML support AFSL license holders / fund managers (Tranche 1)?](https://knowledge.easyaml.com/does-easyaml-support-afsl-license-holders-fund-managers-tranche-1)
- [Does assisting an executor in distributing a deceased estate fall under designated services?](https://knowledge.easyaml.com/is-assisting-an-executor-in-a-deceased-estate-a-designated-service)
- [Is tax-return preparation (or providing tax agent services) a designated service?](https://knowledge.easyaml.com/is-tax-return-preparation-or-providing-tax-agent-services-a-designated-service)
- [Are buyer's agents captured by Tranche 2 even if they don't handle money?](https://knowledge.easyaml.com/are-buyer-s-agents-captured-by-tranche-2-even-if-they-don-t-handle-money)
- [When does Tranche 2 commence?](https://knowledge.easyaml.com/when-does-tranche-2-commence)
- [Are personal injury matters captured as designated services?](https://knowledge.easyaml.com/are-personal-injury-matters-captured)
- [Do real estate agents need to verify both sides of a transaction (buyer and seller)?](https://knowledge.easyaml.com/verifying-buyer-and-seller)
- [Are shelf company sales a designated service?](https://knowledge.easyaml.com/are-shelf-company-sales-a-designated-service)
- [Does easyAML serve estate planning law firms?](https://knowledge.easyaml.com/does-easyaml-serve-estate-planning-law-firms)
- [Are mortgage and finance brokers captured under designated services?](https://knowledge.easyaml.com/are-mortgage-and-finance-brokers-captured-under-designated-services)
- [Does Tranche 2 apply at contract signing or at settlement for property transactions?](https://knowledge.easyaml.com/does-tranche-2-apply-at-contract-signing-or-at-settlement-for-property-transacti)
- [Are BAS agents captured as reporting entities?](https://knowledge.easyaml.com/are-bas-agents-captured)
- [Which legal practice activities are designated services under Tranche 2?](https://knowledge.easyaml.com/legal-practice-designated-services)
- [Can a Tranche 1 business be mixed with Tranche 2 entities under one reporting group?](https://knowledge.easyaml.com/mixing-tranche-1-and-2-entities)
- [Are financial advisers who deal with retirees covered under Tranche 2?](https://knowledge.easyaml.com/are-financial-advisers-who-deal-with-retirees-covered-under-tranche-2)
- [How do all sales agents at a real estate agency get covered - does each agent need access?](https://knowledge.easyaml.com/covering-all-sales-agents)
- [Are business brokers captured if they only sell the business itself, not the freehold?](https://knowledge.easyaml.com/business-sale-without-freehold)
- [Are audits a designated service?](https://knowledge.easyaml.com/are-audits-a-designated-service)
- [Which accounting firm activities are designated services under Tranche 2?](https://knowledge.easyaml.com/accounting-designated-services)
- [Are wholesale company incorporation services a designated service?](https://knowledge.easyaml.com/are-wholesale-company-incorporation-services-a-designated-service)
- [For a sole practitioner in a niche area, is it sensible to subscribe to easyAML if most work isn't a designated service?](https://knowledge.easyaml.com/sole-practitioner-low-volume)
- [Is family law captured as providing a designated service?](https://knowledge.easyaml.com/is-family-law-captured)
- [For developers selling off the plan, who has the CDD obligation?](https://knowledge.easyaml.com/for-developers-selling-off-the-plan-who-has-the-cdd-obligation)
- [Does AUSTRAC's enrolment form auto advise legal and accountancy firms they're not required to enrol?](https://knowledge.easyaml.com/austrac-enrolment-exemption-advice)
- [Can a real estate agency use easyAML for property management even though it isn't an AML obligation?](https://knowledge.easyaml.com/can-a-real-estate-agency-use-easyaml-for-property-management)
- [Are rent-to-buy vehicles (cars) captured?](https://knowledge.easyaml.com/are-rent-to-buy-vehicles-cars-captured)

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## Pricing & Plans

- [How does the monthly transaction credit work?](https://knowledge.easyaml.com/how-does-the-220-440-monthly-credit-work)
- [easyAML Pricing FAQ - Overview](https://knowledge.easyaml.com/easyaml-pricing-faq)
- [What's the typical onboarding fee that subscribers pass to their clients?](https://knowledge.easyaml.com/what-s-the-typical-onboarding-fee-that-subscribers-pass-to-their-clients)
- [When does the KYC charge actually accrue?](https://knowledge.easyaml.com/when-does-the-kyc-charge-actually-accrue-at-send-or-at-completion)
- [Is the "AML On Demand" outsourcing service charged on top of subscription?](https://knowledge.easyaml.com/is-the-aml-on-demand-outsourcing-service-charged-on-top-of-subscription)
- [Are there extra fees for adding offices to a multi-office subscription?](https://knowledge.easyaml.com/are-there-extra-fees-for-adding-offices-to-a-multi-office-subscription)
- [When are payments billed - in advance or in arrears?](https://knowledge.easyaml.com/when-are-payments-billed-in-advance-or-in-arrears)
- [What does the "Branded SMS Sender ID Authority" clause in the proposal authorise?](https://knowledge.easyaml.com/what-does-the-branded-sms-sender-id-authority-clause-in-the-proposal-authorise)
- [Is there a 20% upfront annual discount?](https://knowledge.easyaml.com/is-there-a-20-upfront-annual-discount)
- [Is the easyAML subscription tax deductible?](https://knowledge.easyaml.com/is-the-easyaml-subscription-tax-deductible)
- [Will subscribers be able to disburse KYC/KYB costs to end clients?](https://knowledge.easyaml.com/disbursing-kyc-costs-to-clients)
- [Does the firm pay easyAML for time spent supporting a client through their KYC?](https://knowledge.easyaml.com/does-the-firm-pay-easyaml-for-time-spent-supporting-a-client-through-their-kyc)
- [What does the KYB unit price include?](https://knowledge.easyaml.com/what-does-the-kyb-unit-price-include)
- [What's the recommended pricing language for cost-disclosure to end-clients?](https://knowledge.easyaml.com/cost-disclosure-pricing-language)
- [When does invoicing actually start for new subscriptions signed before July 2026?](https://knowledge.easyaml.com/when-invoicing-starts)
- [If as a customer we need more users for training but don't want to upgrade tier, what are our options?](https://knowledge.easyaml.com/training-only-users)
- [Are KYC/KYB unit prices different for high-risk vs low-risk?](https://knowledge.easyaml.com/are-kyc-kyb-unit-prices-different-for-high-risk-vs-low-risk)
- [What does the KYC unit price include?](https://knowledge.easyaml.com/what-does-the-kyc-unit-price-include)
- [Why are KYB tiers priced higher for some countries?](https://knowledge.easyaml.com/why-are-kyb-tiers-priced-higher-for-some-countries)
- [What is the subscription pricing structure?](https://knowledge.easyaml.com/what-is-the-subscription-pricing-structure)
- [Can a customer downgrade tier later?](https://knowledge.easyaml.com/can-a-customer-downgrade-tier-later)
- [What does the monthly subscription include?](https://knowledge.easyaml.com/what-does-the-monthly-subscription-include)
- [Are easyAML prices inclusive of GST?](https://knowledge.easyaml.com/are-easyaml-prices-inclusive-of-gst)
- [Are there price increases during the initial 12-month contract?](https://knowledge.easyaml.com/are-there-price-increases-during-the-initial-12-month-contract)

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## Sales & Onboarding

- [When should we start the operational readiness work to be ready for 1 July 2026?](https://knowledge.easyaml.com/when-should-we-start-the-operational-readiness-work-to-be-ready-for-1-july-2026)
- [Where can a business check if it's regulated under Tranche 2?](https://knowledge.easyaml.com/where-can-a-business-check-if-it-s-regulated-under-tranche-2)
- [What internal documents and templates need updating before AML go-live?](https://knowledge.easyaml.com/what-internal-documents-and-templates-need-updating-before-aml-go-live)
- [What operational tasks does my business need to do beyond setting up easyAML?](https://knowledge.easyaml.com/what-operational-tasks-does-my-business-need-to-do-beyond-setting-up-easyaml)
- [Does easyAML provide cost disclosure templates and a Tranche 2 summary document for end-clients?](https://knowledge.easyaml.com/cost-disclosure-templates)
- [What additional AML readiness considerations apply to medium and large firms?](https://knowledge.easyaml.com/what-additional-aml-readiness-considerations-apply-to-medium-and-large-firms)
- [Does easyAML offer webinars?](https://knowledge.easyaml.com/does-easyaml-offer-webinars)
- [Where can I find AML terminology definitions?](https://knowledge.easyaml.com/where-can-i-send-a-customer-who-wants-aml-terminology-definitions)
- [What can a customer do in the freemium version?](https://knowledge.easyaml.com/what-can-a-customer-do-in-the-freemium-version)
- [What external parties do we need to engage for AML/CTF readiness?](https://knowledge.easyaml.com/what-external-parties-do-we-need-to-engage-for-aml-ctf-readiness)
- [What do we need to do about our existing clients on 1 July 2026?](https://knowledge.easyaml.com/existing-clients-on-1-july)
- [Can I have CDD-only access without the subscription?](https://knowledge.easyaml.com/can-i-have-cdd-only-access-without-the-subscription)
- [What information is needed to set up additional entities under one parent account?](https://knowledge.easyaml.com/adding-entities-under-parent-account)
- [If I'm a potential client or consultant can I access a demo account?](https://knowledge.easyaml.com/can-consultants-and-prospects-access-a-demo-account)
- [Should I just stop offering designated services rather than deal with Tranche 2?](https://knowledge.easyaml.com/can-i-stop-offering-designated-services)
- [Does easyAML provide marketing material to send clients ahead of 1 July?](https://knowledge.easyaml.com/does-easyaml-provide-marketing-material-to-send-clients-ahead-of-1-july)
- [Where can AUSTRAC Starter Kits be found?](https://knowledge.easyaml.com/where-are-austrac-starter-kits-stored)
- [Beyond the easyAML training modules, what other staff training and preparation do we need?](https://knowledge.easyaml.com/beyond-the-easyaml-training-modules-what-other-staff-training-and-preparation)
- [Who in my business needs to make decisions before we can start preparing for AML/CTF?](https://knowledge.easyaml.com/key-decisions-before-aml-setup)
- [What is included in the easyAML - AML Obligations brochure?](https://knowledge.easyaml.com/what-is-the-typical-content-of-the-easyaml-aml-obligations-brochure)
- [I'm trying to sign your agreement but the Review Agreement function doesn't work - what's wrong?](https://knowledge.easyaml.com/the-review-agreement-function-doesn-t-work-what-s-wrong)
- [Is there a knowledge base customers can refer to during and after onboarding?](https://knowledge.easyaml.com/is-there-a-knowledge-base-customers-can-refer-to-during-and-after-onboarding)
- [Why does easyAML require a 12-month commitment?](https://knowledge.easyaml.com/why-does-easyaml-require-a-12-month-commitment)
- [Is the easyAML support team based in Australia?](https://knowledge.easyaml.com/is-the-easyaml-support-team-based-in-australia)
- [Can a demonstration/onboarding session be scheduled before signing up?](https://knowledge.easyaml.com/can-a-demonstration-onboarding-session-be-scheduled-before-signing-up)
- [Does easyAML offer in-person info sessions?](https://knowledge.easyaml.com/does-easyaml-offer-in-person-info-sessions)
- [How does the signup process with easyAML work?](https://knowledge.easyaml.com/how-does-the-signup-process-with-easyaml-work)
- [Do clients automatically receive a copy of their signed agreement?](https://knowledge.easyaml.com/do-clients-automatically-receive-a-copy-of-their-signed-agreement)
- [What is the easyAML support contact information?](https://knowledge.easyaml.com/what-is-the-easyaml-support-contact-information)
- [What are typical next steps after an onboarding session?](https://knowledge.easyaml.com/what-are-typical-next-steps-after-an-onboarding-session)
- [Can sandbox access be extended to multiple team members?](https://knowledge.easyaml.com/can-sandbox-access-be-extended-to-multiple-team-members)

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## Trusts & Complex Structures

- [Does AUSTRAC require settlors to be identified and KYC as part of a trust CDD?](https://knowledge.easyaml.com/settlor-kyc-requirements)
- [When a discretionary trust is involved, who needs to be KYC'd?](https://knowledge.easyaml.com/when-a-discretionary-trust-is-involved-who-needs-to-be-kyc-d)
- [Is there an extra charge to use the Trust Deed reader?](https://knowledge.easyaml.com/is-there-an-extra-charge-to-use-the-trust-deed-reader)
- [When our customer is an SMSF, who do we need to KYC?](https://knowledge.easyaml.com/when-our-customer-is-an-smsf-who-do-we-need-to-kyc)
- [What happens during an company 'unwrap' when a corporate shareholder turns out to be a trust?](https://knowledge.easyaml.com/what-happens-during-unwrap-when-a-corporate-shareholder-turns-out-to-be-a-trust)
- [If a client outsources KYB to easyAML and a trust is found, who follows up?](https://knowledge.easyaml.com/if-a-client-outsources-kyb-to-easyaml-and-a-trust-is-found-who-follows-up)
- [Each unwrapped legal entity inside a corporate ownership structure is billed as a separate KYB - correct?](https://knowledge.easyaml.com/each-unwrapped-legal-entity-inside-a-corporate-ownership-structure-is-billed)
- [Does easyAML run an automated check on the contents of an uploaded trust deed?](https://knowledge.easyaml.com/does-easyaml-run-an-automated-check-on-the-contents-of-an-uploaded-trust-deed)
- [How does easyAML handle deceased directors or shareholders still showing in ASIC?](https://knowledge.easyaml.com/deceased-directors-in-asic)
- [Why does the system show 'beneficially held = false' for a shareholder?](https://knowledge.easyaml.com/why-does-the-system-show-beneficially-held-false-for-a-shareholder)
- [When the customer is a trust, do beneficiaries need to be identified and verified? How does this differ by trust type?](https://knowledge.easyaml.com/trust-beneficiaries-verification)
- [Do minors who are beneficiaries of a trust need to be KYC'd?](https://knowledge.easyaml.com/do-minors-who-are-beneficiaries-of-a-trust-need-to-be-kyc-d)
- [Can a business name be changed to display a trading name?](https://knowledge.easyaml.com/can-a-business-name-be-changed-to-display-a-trading-name)
- [When entering a transaction for an entity, why does the legal name shown differ from the trading name?](https://knowledge.easyaml.com/legal-name-vs-trading-name)

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## Reliance & KYC Sharing

- [What does the agreement clause prohibiting "selling or sublicensing the Services" mean for a business wanting to share CDD?](https://knowledge.easyaml.com/what-does-the-agreement-clause-prohibiting-selling-or-sublicensing-the-services)
- [Can a firm rely on the buyer's conveyancer to do CDD on the purchaser?](https://knowledge.easyaml.com/can-a-firm-rely-on-the-buyer-s-conveyancer-to-do-cdd-on-the-purchaser)
- [Does relying on another firm's KYC/KYB absolve the relying entity from their AML & CDD obligations?](https://knowledge.easyaml.com/reliance-doesnt-remove-obligations)
- [Can subscriber controls prevent other firms from pulling CDD without consent?](https://knowledge.easyaml.com/can-subscriber-controls-prevent-other-firms-from-pulling-cdd-without-consent)

## ACMA SMS Sender ID Register

- [ACMA SMS Sender ID Register - What Your Business Needs to Do](https://knowledge.easyaml.com/acma-sms-sender-id-register-what-your-business-needs-to-do)

## Quick Answers

- [What to do if a risk result comes back as 'High Threat' for Online Fraud Indicators](https://knowledge.easyaml.com/online-fraud-indicators)
- [How do I complete an In Person (In House) VOI?](https://knowledge.easyaml.com/in-person-voi)
- [How do I review a PEP, sanctions or adverse media match?](https://knowledge.easyaml.com/review-pep-sanctions-match)
- [How do I import prior VOIs from Scantek?](https://knowledge.easyaml.com/scantek-import)
- [How do I import clients from Xero Practice Manager (XPM)?](https://knowledge.easyaml.com/xpm-import)
- [How do I request Source of Funds or Source of Wealth?](https://knowledge.easyaml.com/source-of-funds-wealth)
- [How do I sign off a transaction - and when?](https://knowledge.easyaml.com/sign-off-a-transaction)
- [My client didn't receive their verification link - what do I check?](https://knowledge.easyaml.com/client-didnt-receive-link)
- [How do I resend a KYC/VOI link to a client?](https://knowledge.easyaml.com/resend-kyc-voi-link)
- [What do the UBO action buttons do?](https://knowledge.easyaml.com/ubo-action-buttons)
- [What do the transaction fields mean?](https://knowledge.easyaml.com/transaction-field-guide)
- [My client can't complete a remote VOI - what are my options?](https://knowledge.easyaml.com/client-cant-complete-remote-voi)

See less ▼

- [easyAML Set-up Checklist](https://knowledge.easyaml.com/easyaml-set-up-checklist)
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    - [Register for Upcoming Webinars](https://knowledge.easyaml.com/training-videos#register-for-upcoming-webinars)
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- [FAQs](https://knowledge.easyaml.com/faqs#main-content)

    - [General](https://knowledge.easyaml.com/faqs#general)
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    - [Sales & Onboarding](https://knowledge.easyaml.com/faqs#sales-onboarding)
    - [Trusts & Complex Structures](https://knowledge.easyaml.com/faqs#trusts-complex-structures)
    - [Reliance & KYC Sharing](https://knowledge.easyaml.com/faqs#reliance-kyc-sharing)
    - [ACMA SMS Sender ID Register](https://knowledge.easyaml.com/faqs#acma-sms-sender-id-register)
    - [Quick Answers](https://knowledge.easyaml.com/faqs#quick-answers)
- [How-to Guides](https://knowledge.easyaml.com/how-to-guides#main-content)

    - [Tasks](https://knowledge.easyaml.com/how-to-guides#tasks)
    - [Transactions](https://knowledge.easyaml.com/how-to-guides#transactions)
    - [Entities](https://knowledge.easyaml.com/how-to-guides#entities)
    - [Insights](https://knowledge.easyaml.com/how-to-guides#insights)
    - [Training](https://knowledge.easyaml.com/how-to-guides#training)
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    - [Account Settings](https://knowledge.easyaml.com/how-to-guides#account-settings)
    - [Billing & Plans](https://knowledge.easyaml.com/how-to-guides#billing-plans)
- [KYC Information](https://knowledge.easyaml.com/kyc-information#main-content)

    - [Client Resources](https://knowledge.easyaml.com/kyc-information#client-resources)
    - [Person being verified](https://knowledge.easyaml.com/kyc-information#person-being-verified)
- [Glossary](https://knowledge.easyaml.com/glossary)
- [Integrations](https://knowledge.easyaml.com/integrations#main-content)

    - [General](https://knowledge.easyaml.com/integrations#general)
    - [Action Step](https://knowledge.easyaml.com/integrations#action-step)
    - [Clio](https://knowledge.easyaml.com/integrations#clio)
    - [XPM](https://knowledge.easyaml.com/integrations#xpm)
    - [Scantek](https://knowledge.easyaml.com/integrations#scantek)
- [News Feed](https://knowledge.easyaml.com/news-feed#main-content)

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