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What does "Online Fraud Indicators - High Threat" mean?

A connection or location risk signal to resolve - not a failed verification.

It means the verification session showed connection or location signals associated with fraud risk - such as VPN use, mismatched geolocation, or suspicious device behaviour - not that your client failed verification.

  1. Don't dismiss it automatically - treat it as a risk signal to resolve, like a screening match.
  2. Consider innocent explanations first: a client overseas, on a corporate VPN, or on a work device commonly triggers these flags.
  3. Ask the client where and how they completed the check - routine questions aren't tipping off.
  4. If unresolved, escalate to your Compliance Officer and consider Enhanced Due Diligence.

Further reading: Does easyAML check whether the client is using a VPN?