How do I fix, remove or delete duplicate client records?
Records are effectively deleted by using our archive function - archive the duplicate and keep working from the correct record.
easyAML has a method to effectively delete or remove records - everything is archived, preserving the full audit trail AUSTRAC expects whilst removing the record from day to day visibility. To tidy up a duplicate individual or entity:
- Decide which record is the keeper (usually the one with the completed verification).
- If the duplicate is linked to any transaction, open the transaction and select Remove on the duplicate there first - removal from a transaction does not archive the record.
- Open the duplicate's record and select Archive (top right). Archiving is available to the Compliance Officer and 2IC CO roles only.
- The archived record is hidden from normal lists but retained for audit.
Full detail, including archiving test transactions:
Can a transaction, individual or entity be deleted or archived?
If the duplicate has a completed verification you need carried across, contact support on 1300 425 495 before archiving.