If a Training video won't load in Safari on macOS - what should the user check?
Likely a Safari cookie issue under stricter privacy controls; clear data in Safari Settings and restart Safari.
Likely a browser-cookie issue with Safari's stricter privacy controls than Chrome or Firefox.
Resolution steps:
- Safari menu → Settings → Privacy tab.
- Manage Website Data → search "easyAML".
- Remove All to clear the cached data.
- Close Safari completely (Cmd+Q, not just close window).
- Reopen Safari and try the training video again.
If still failing after the cookie clear, the secondary checks:
- Safari version - ensure macOS and Safari are up to date.
- Content blockers - some Safari content-blocker extensions interfere with embedded video. Disable temporarily to test.
- Cross-Site Tracking Prevention - under Safari → Settings → Privacy, try toggling "Prevent cross-site tracking" off temporarily to test.
If none of these resolve it, escalate to support with the user's Safari version, macOS version, and a screenshot of the failure. Support can investigate at the platform level.
For users for whom Safari continues to have issues, using Chrome or Firefox temporarily for training is a practical workaround - the rest of the platform works fine in any modern browser.