How do I review a PEP, sanctions or adverse media match?

Screening matches appear in the Match tab of an entity or individual record, or as tasks on the Tasks page.

For any match that's still needs reviewing, you've got three options: Confirm it if it's clearly the same person, Dismiss it with a brief comment for the audit trail if it's clearly not or information is too limited to confirm or leave it open and gather more evidence if you're not sure yet.

1. Open Match in a record, or Tasks in the left sidebar, and select the match task.
2. Select View Details / Go to Task Page to see the full match, including connected relatives and associates.
3. Compare against: date of birth, nationality/country of birth, occupation/employer, and the photo where the record has one.
4. Record your decision with a short comment - the audit trail is kept automatically.
   
   

   Where information is limited, dismiss on the basis that nothing found confirms a link and the match is therefore unlikely to relate to this customer.

   Reviewing a PEP / sanctions / adverse-media match
   When a match appears, the aim is to work out whether the person is genuinely the individual named in the match, or someone unrelated who shares a name. Compare the match against the details you hold for the customer:
   
   • Name - exact match, or just a common name in common?
   • Date of birth - same, different, or not stated in the match?
   • Nationality / country of birth - consistent with the customer?
   • Occupation and employer - useful where the PEP record lists a role that clearly is or isn't the customer's.
   • Photo - where a photo is available on the match, does it resemble the person verified?
   • A supporting document - passport, driver's licence, or a statutory declaration confirming identity details, if the above doesn't fully settle it.
   • Articles or info snippets - included with the match record where available.
   • Open-source / web checks - search the named individual to see whether anything ties them to your customer or clearly separates them.
   When to dismiss the match
   
   • Dismiss where the available details clearly point away from your customer - for example a different date of birth, a different country, or a different person of the same name.
   • Where information is limited, dismiss on the basis that nothing found confirms a link and the match is therefore unlikely to relate to this customer.
   • Always record a brief, specific reason. A bare “not them” isn’t enough - note the distinguishing factor (different DOB / different country / different person of same name / no corroborating information found).
   When to confirm (accept) the match
   
   • Accept where the verified details clearly identify your customer as the person named - for example matching date of birth and country, a photo that resembles them, or corroborating occupation/role.
   • Accepting can trigger enhanced due diligence, and elevate the customer’s risk rating. Add a short comment noting what confirmed the match.
   What the system does automatically
   
   • After identity verification (VOI) completes, matches are re-checked against the customer’s name, and, where available date of birth and biometric photo comparison. Matches that clearly don’t fit these verified details are dismissed automatically, leaving only genuinely possible matches for your review.

Hundreds of matches on a common name

Screening refines automatically once VOI completes (confirmed DOB, nationality, biometric photo), clearing most false positives: common-name matches.

The match is genuine

A confirmed PEP or adverse-media match triggers Enhanced Customer Due Diligence - SoF/SoW evidence and senior sign-off: Enhanced CDD.

Asking the client routine questions isn't tipping off: tipping off during CDD.