Does the outsource service work for complex structures?
Yes, particularly for complex structures (discretionary trusts, multi-tiered companies, cross-border, deceased estates) where the admin time savings from outsourcing are most pronounced.
This can be particularly useful for complex structures requiring more in-depth review, where the savings in admin time are most pronounced. Examples:
- Discretionary trusts with multiple beneficiaries - the easyAML team works through the deed, identifies beneficiaries within the AML threshold, and handles the UBO determination.
- Multi-tiered company structures - corporate trustees of trusts, holding companies with offshore parents, joint ventures.
- Cross-border structures - where some parties are offshore residents requiring Tier 2/3 checks.
- Foundations or unusual legal forms - where the standard self-serve KYB workflow doesn't quite map.
Why this is valuable: the analysis of complex structures is time-consuming and judgement-heavy. Self-serve users sometimes spend hours working through trust deeds, identifying controllers, and figuring out which beneficiaries cross the threshold. The easyAML team does this work routinely and brings well-developed playbooks.
For simple structures (individual customer, single director Pty Ltd), self-serve may be faster than outsourcing. The sweet spot for outsourcing is complexity: matters where the firm would otherwise burn significant time, and where the $50 matter fee delivers genuine value.
The customer success team can advise on which matters are best routed through outsourcing and which are fine to self-serve, based on the firm's typical matter mix.
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