How does the outsource option work in practice?
At any stage of a transaction, staff click Outsource Checks and provide minimum contact information; the easyAML team takes over fully and returns the completed CDD record within 1 to 3 business days.
At any stage of a transaction(including creation), staff click "Outsource Checks" in the platform. From that moment, the easyAML team takes over fully for that specific transaction - the firm steps back from the operational work.
What the firm does:
- Initiates the transaction in the platform and clicks Outsource Checks.
- Provides minimum information: main contact details and business ABN.
- Receives the completed CDD record when finalised - typically within 1–3 business days depending on customer responsiveness.
What the easyAML team does:
- Contacts the customer directly via SMS/email to initiate VOI.
- Collects documents and runs identity verification.
- Performs PEP/sanctions/adverse-media screening.
- Handles edge cases - complex structures, document issues, customer queries.
- Manages reasonable follow-up if the customer doesn't respond promptly.
The easyAML team only returns to the firm if they can't reach the client at all (after reasonable attempts) or need more details that only the firm can provide (e.g. matter-specific context). Otherwise, the work runs end-to-end without firm involvement.
The completed CDD record lands in the firm's platform with full audit trail, ready for the firm's records and for AUSTRAC inspection if needed.
Related articles
- Does easyAML offer fully outsourced CDD?
- Does the outsource option mean the firm is no longer the reporting entity?
- Does the outsource service work for complex structures?
- If a client outsources KYB to easyAML and a trust is found, who follows up?
- Is the "AML On Demand" outsourcing service charged on top of subscription?