---
title: How does the outsource option work in practice?
description: "How does the outsource option work in practice - At any stage of a transaction(including creation), staff click \"Outsource Checks\" in the platform."
---

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# How does the outsource option work in practice?

## At any stage of a transaction, staff click Outsource Checks and provide minimum contact information.

At any stage of a transaction(including creation), staff click **"Outsource Checks"** in the platform. From that moment, the easyAML team takes over fully for that specific transaction - the firm steps back from the operational work.

What the firm does:

- **Initiates the transaction** in the platform and clicks Outsource Checks.
- **Provides minimum information**: main contact details and business ABN.
- **Receives the completed CDD record** when finalised - typically within 1–3 business days depending on customer responsiveness.

What the easyAML team does:

- **Contacts the customer** directly via SMS/email to initiate VOI.
- **Collects documents** and runs identity verification.
- **Performs PEP/sanctions/adverse-media screening**.
- **Handles edge cases** - complex structures, document issues, customer queries.
- **Manages reasonable follow-up** if the customer doesn't respond promptly.

**The easyAML team only returns to the firm if** they can't reach the client at all (after reasonable attempts) or **need more details** that only the firm can provide (e.g. matter-specific context). Otherwise, the work runs end-to-end without firm involvement.

The completed CDD record lands in the firm's platform with full audit trail, ready for the firm's records and for AUSTRAC inspection if needed.

### Related articles

- [Does easyAML offer fully outsourced CDD?](https://knowledge.easyaml.com/easyaml-fully-outsourced-cdd?hsLang=en-au)
- [Does the outsource option mean the firm is no longer the reporting entity?](https://knowledge.easyaml.com/outsourcing-and-reporting-entity-status?hsLang=en-au)
- [Does the outsource service work for complex structures?](https://knowledge.easyaml.com/does-the-outsource-service-work-for-complex-structures?hsLang=en-au)
- [If a client outsources KYB to easyAML and a trust is found, who follows up?](https://knowledge.easyaml.com/if-a-client-outsources-kyb-to-easyaml-and-a-trust-is-found-who-follows-up?hsLang=en-au)
- [Is the "AML On Demand" outsourcing service charged on top of subscription?](https://knowledge.easyaml.com/is-the-aml-on-demand-outsourcing-service-charged-on-top-of-subscription?hsLang=en-au)

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