What's the typical first-attempt KYC pass rate?

Approximately 85% first-attempt success, rising to ~96% overall once secondary verification paths are applied. The figures are drawn from current conveyancing, real estate, accounting and tax sector activity.

The 15% that don't pass first time generally fall into a handful of patterns: damage ID documents, poor lighting or camera angle on the document capture, expired or recently renewed ID where the DVS record hasn't caught up, name variance against the entered customer name, or biometric failure on a poor-quality selfie. Most of these resolve on a second attempt with better capture conditions.

The remaining ~4% that need manual intervention typically involve genuinely unusual documents, non-resident customers, or edge cases that go through the support team.