How do I sign off a transaction - and when?
Sign off once Customer Due Diligence is complete - you don't need to wait for settlement.
Sign off once you're satisfied Customer Due Diligence is complete - you don't need to wait for settlement or the matter to finalise.
- Open the transaction from Transactions page and check all verification and screening tasks show complete.
- Select the Sign Off button on the right-hand side, above the Individuals and Legal Entities box.
- Record any notes for the audit trail and confirm.
When should I sign off?
After CDD is complete and you're satisfied on identity, screening and risk - typically well before settlement. Signing off records your CDD decision, not the close of the matter.
Who can sign off?
Compliance Officer, 2IC CO, Senior Managers and CDD Users. Frontline Staff cannot sign off.
I can't find the Sign Off / Approve button
It's role-gated - if you can't see it, your role doesn't have sign-off authority. Ask another team member to action it.
"Sign Off Required" on a summary means checks are complete and awaiting your decision - see Needs Review / Force Match / Sign Off Required.