Will the firm see all KYC/KYB done across the agency?
It depends on role; the transaction history is firm-wide rather than user-scoped, and authorised users such as Compliance Officers see all KYC and KYB activity across the agency.
It depends on your role. All KYCs/KYBs done in the business are visible to authorised users such as CO’s. The transaction history is firm-wide rather than user-scoped; any user with appropriate permissions can see what the rest of the team has done.
This matters for:
- Compliance oversight - the CO has full visibility into the firm's CDD activity.
- Workflow handoffs - staff can pick up matters started by colleagues.
- Customer continuity - if a customer is already verified for one matter and another matter starts, the team can see the existing verification.
- Audit response - the firm can produce a complete history for AUSTRAC inspection.
The CO's permission level differs from operational users; some sensitive operations (e.g. overriding a sanctions hit) require CO-level sign-off explicitly.
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