Is there a mobile app?
Yes for both Android and iOS.
Yes, for both Android and iOS. Android app is in beta on the Google Play Store as of the launch lead-up; iOS is awaiting the Apple review cycle before being available on the App Store.
What the app supports: initiating KYC requests (so a sales agent on the road can start a customer verification without needing to be at their desk), viewing transaction status, accessing the customer questionnaire, completing in-person VOI captures using the phone's camera, and approving transactions for users with sign-off authority.
The mobile app uses the same account credentials as the web portal - there's no separate registration. MFA carries through, role-based permissions carry through, and the audit trail captures app-initiated actions the same way as web-initiated actions.