Will easyAML refund customers charged in error?
Yes, refunds are issued where errors are confirmed; raise via support@easyaml.com or billing@easyaml.com with the invoice reference, with same-business-day acknowledgement the norm.
Yes - investigations happen as soon as raised, and refunds are issued where errors are confirmed. Most billing errors fall into a small number of patterns:
- Transaction billed twice due to a system event.
- Subscription billed before agreed start date - where the customer was due a waiver or deferred start.
- Tier downgrade not reflected in the next billing cycle.
To raise a refund request: email support@easyaml.com or billing@easyaml.com with the invoice reference and a brief explanation. Same-business-day acknowledgement is the norm; full investigation and resolution within a few days.
Where the charge was correctly applied per the agreement but the customer disputes it for other reasons (e.g. didn't realise their usage was tracking toward a higher tier), the conversation moves toward goodwill resolution - easyAML's general approach is to find a fair outcome rather than stand on the letter of the contract.