How is data handed over when migrating to another AML provider?
Read-only access is the standard path because CDD records are point-in-time evidence and the 7-year retention obligation is satisfied by records remaining with easyAML.
For security purposes, bulk export isn't currently a supported workflow. Read-only access is the standard path. There are a few practical reasons for this:
- CDD records are point-in-time evidence - a successor provider can't really "import" a prior provider's CDD record and treat it as their own. They'd need to re-verify the customer or accept it under a reliance agreement.
- The 7-year retention obligation is satisfied by the records remaining with easyAML; the customer doesn't need to take them anywhere.
- Customer-specific data (firm-specific notes, custom questionnaire responses) can typically be exported on request via the customer success team for inclusion in the firm's own document management system.
What's available for a customer migrating to a new provider:
- Read-only access to the historical CDD records for the 7-year retention period.
- Customer list export (names, contact details, transaction dates) for the new provider to set up onboarding workflows.
- Per-transaction summary export in CSV format showing transaction ID, customer reference, completion date, and outcome.
If a customer has specific data-portability requirements (e.g. for procurement or audit compliance), raise it with the customer success team - the team will scope what's feasible.