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What hardware is recommended for in-office client ID capture?

No specific hardware requirements; any modern mobile device or tablet with a decent camera and stable internet works, no specialised hardware needed.

The in-office capture flow runs on any modern mobile device or tablet with a decent camera and stable internet connection. The platform doesn't need specialised hardware..

Practical recommendations:

  • A decent camera - modern smartphones and tablets from the last 4–5 years all have cameras good enough for ID and biometric capture. Older devices (5+ years old) may produce lower-quality captures that occasionally need re-capture.
  • Stable internet - the KYC flow uploads documents and runs verification in real time. WiFi works well; cellular data is fine if signal is strong.
  • Keep software up to date - iOS, Android and browser updates often include camera and security fixes that improve VOI reliability.
  • Newer device models help for edge cases (low light, fast movement during liveness, high-resolution document detail).

Workflow option: the KYC link can be generated and sent to the in-office device or tablet for the client to complete onsite. The flow looks like:

  1. Staff initiate the KYC in the platform on their desktop or laptop.
  2. KYC link is sent to the office tablet (or generated as a QR code scanned by the tablet).
  3. Client is handed the tablet and walked through the VOI flow with staff support as needed.
  4. Completion is the same as a remote VOI - the result lands in the platform automatically.

For firms doing significant in-office capture (e.g. real estate offices with walk-in buyer/seller verification), a dedicated iPad or Android tablet kept charged at reception is a common setup. No specialised ID-scanning hardware is needed - the platform's biometric and document-capture flow handles the work.

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