What's the right AML role for real estate sales agents?
Most sales agents should be assigned Frontline Staff, which can initiate KYC but not formally sign off transactions; senior reps with sign-off authority should be assigned CDD User.
Frontline Staff should suit most sales agents. Sales agents typically initiate KYC requests when a customer engages or a contract is signed, but don't perform formal CDD sign-off - that responsibility usually sits with the licensee, principal or designated CDD User.
CDD User assigned for senior reps with sign-off authority on a file - e.g. licensees-in-charge, principals of small offices, or senior agents who run the AML compliance side for their own customers without escalating to the CO every time.
Each user has one primary AML role for training purposes (Frontline Staff modules are lighter than CDD User modules, which are lighter than CO modules). If a sales agent acts in both capacities at different times, pick the higher of the two roles - the training is cumulative, so a CDD User can also perform Frontline activities, but not vice versa.
Job titles (e.g. "Sales Agent", "Property Consultant", "Senior Agent") can be added separately via user settings without changing the primary AML role. This keeps the firm's organisation chart visible in the platform alongside the AML role structure.
Related articles
- easyAML (Platform) Set-up Checklist
- If as a customer we need more users for training but don't want to upgrade tier, what are our options?
- When does a real estate agent need to CDD a counterparty?
- Which training modules are mandatory for which roles?
- How does staff training get assigned in the platform?