Why is the platform showing "Needs Review" or "Force Match Required" or "Sign Off Required" when every check passed?
These are deliberate review gates for the Compliance Officer triggered by attached Customer Authorisation Form, risk flags or other indicators.
They're deliberate review gates for the Compliance Officer. Common triggers:
- Name variance. The matched name on the ID document differs slightly from the entered customer name (middle name present on licence but not on entry, hyphenation differences, transliteration of non-Latin characters). The system surfaces these for human judgement rather than auto-passing.
- Customer Authorisation Form (CAF) attached. Any transaction with a CAF goes through explicit CO sign-off because the CAF carries legal weight beyond the ID match.
- Supplementary documents uploaded. Where a manual VOI, trust deed, POA or other supporting document is on the transaction, sign-off is required to confirm the document has been reviewed.
- Sector-mandated sign-off. Some industry’s transactions always require explicit sign-off regardless of automated pass status - this aligns with those expectations.