Tutorial Videos
Step-by-step tutorial's to help you navigate the easyAML platform.
Tasks
Transactions
Entities
Insights
Training
- How long does training take?
- How are training modules assigned?
- How does a user complete their assigned training modules?
- Why must training be completed before doing VOI transactions?
- Will the platform send automated training reminders to staff?
- Can staff start training before the Risk Assessment is completed?
- Can the Compliance Officer grant training exemptions to bypass the mandatory training requirements?
- Can easyAML training modules (SCORM) be uploaded to a businesses external Learning Management System?
- Should a Real Estate-trained agent also undertake the Conveyancer/Legal/Accounting training modules or vice-versa?
- Can training-only users be added for staff who aren't full users?
- What's the full list of training modules?
- Can training completed at one entity carry over to another easyAML subscribed firm?
- Is annual refresher training a full repeat or a single condensed module?
- Are training modules online only?
- Does training-only consume a paid user seat?
- Which training modules are mandatory for which roles?
- Does training time count toward CPD for QLD OFT or other state and industry bodies?
- Do training modules provide certificates and social media badges?
- Managing and Completing your easyAML modules
Compliance
- How are AUSTRAC governance body and designated services described in plain terms for a small business?
- If our AML/CTF compliance officer is away for a period — for example, sick leave or annual leave — do we need to appoint someone else as the compliance officer? How does this work for a micro-business
- How are umbrella/holding companies with multiple trading entities handled?
- Are AUSTRAC's webinars for Compliance Officers compulsory?
- How does the multi-trading name single ABN setup work?
- How is data handed over when migrating to another AML provider?
- Does easyAML offer fully outsourced CDD?
- What does AUSTRAC's Personnel Due Diligence (PDD) requirement cover for non-CO staff?
- How does the trial-to-paid transition preserve progress?
- Does the Starter tier include onboarding session/setup help?
- What AI does easyAML use, and is data processed in Australia?
- How do I re-invite a user who didn't receive the original invitation?
- Is a free customer export available after your easyAML agreement ends?
- Will the platform prevent staff training from progressing if their Personnel Due Diligence (PDD) is incomplete?
- Does the outsource option mean the firm is no longer the reporting entity?
- If a customer cancels, can they still access their records?
- What does the Compliance Officer role actually require?
- How does easyAML support a firm with both a legal arm and an accounting arm needing data separation?
- Does easyAML use Dow Jones for PEP/Sanctions screening?
- How is outsourcing (AML on Demand) priced ?
- Who handles the privacy policy for the data collected?
- What do the easyAML agreement clauses 3.4, 3.5 and 15.9 mean?
- I'm a sole trader/micro business owner appointing myself as AML/CTF Compliance Officer — do I need to do a police check on myself?
- Does easyAML facilitate employee Personnel Due Diligence?
- What hardware is recommended for in-office client ID capture?
- How is 2FA configured if SMS isn't suitable - Authenticator App?
- How does easyAML handle ID checks for leasing transactions?
- For POA/EPA/Administrators/Executors, on whom is KYC conducted?
- Can data be retained beyond the 7-year minimum?
- Can a customer export KYC/VOI report as PDF for upload to PEXA?
- Does the outsource service work for complex structures?
- Does the platform automatically detect when a new Risk Assessment should be triggered?
- Where is data hosting addressed in my easyAML agreement?
- Do existing staff need to complete Personnel Due Diligence?
- What happens if I don't meet AUSTRAC's fit-and-proper requirements? Does my business have to shut down?
- What's the trial credit available and how does it support self-testing?
- Can two separate businesses be CO / 2IC for each other's accounts during leave?
- How does the outsource option work in practice?
- Will easyAML refund customers charged in error?
- Can easyAML invoice end-customers directly for KYC/KYB fees?
- How long is customer data stored?
- Is strata management captured under Tranche 2?
- How are repeat clients (e.g. property flippers, developers) handled - redo KYC for every property sale or settlement?
- Does easyAML send a notification when AUSTRAC's industry-specific guidance is updated?
- What does Outsourcing cover?
- What happens when the CO goes on extended leave?
- Where is easyAML data hosted?
- What's the expected cost of the mandatory three-year external audit?
- Can a customer download a PDF of the Terms & Conditions?
- How are ID documents stored?
- Are Not For Profit / charity pricing options available?
- How To Create, View And Export ML/TF Risk Assessments
- How to Access and View AML Program Documentation
- Is easyAML ISO 27001 certified?
- What is the deregistration process if a customer wants to leave mid-contract?
- Managing Your Compliance Officer in easyAML
Reports
Account Settings
- Can a duplicate account, individual, entity, or test transaction be deleted within easyAML?
- Can multi-tenant data segregation be set up for businesses with multiple legal entities?
- When creating a new transaction for an entity, should they link to an individual or be a separate entity?
- Why is the entity name displayed on documents different from what the firm uses day-to-day?
- Why might a transaction need to be reviewed for manual approval?
- Is there a customer-facing setup checklist?
- What is the difference between the CDD role and the front-line staff role?
- What MFA options does easyAML support?
- Why doesn't the "Accept AML Program" button activate/work?
- Can answers in a completed Risk Assessment be viewed/edited?
- Can virtual assistants (e.g. Philippines-based) be set up with restricted access?
- Can each staff member share an info@ inbox, or do they need individual emails?
- Is there a mobile app?
- Why does the role 'Conveyancer' or ‘Lawyer’ not appear in the role list?
- Can sales staff use the app for KYC requests in freemium?
- Does I need to enter phone numbers in format - 04xx or +61?
- Why is passkey the recommended MFA?
- When a sole trader moves to a Pty Ltd, must the new company be added separately?
- What does the easyAML account setup process involve?
- What's the right AML role for real estate sales agents?
- Why can't I change the business name on my account?
- How is the SMS sender ID customised?
- Why does the temporary password not work when I copy-paste it?
- Why might a 2FA SMS code be rejected as 'invalid'?
- How can a sole-operator CO mark the "Add Users" step as complete?
- How does multi-entity user switching work?
- Why are training-only users not appearing on the training dashboard?
- Can incomplete Risk Assessments be deleted?
- How are users invited?
- Can the sector & designated services on an account be changed later?
- Can one person hold multiple roles (e.g. Board Member + CO)?
- Why doesn't Frontline Staff role have access to ID documents in completed verifications?
- Can a customer who started in the free version have data merged into the paid account?
- How does staff training get assigned in the platform?
- How long does "remember this device" last?
- What user roles does easyAML support?
- Can a user create or assign tasks to other users in easyAML?
- How are director/shareholder changes for an existing entity handled?
- For a group with multiple offices that share a single ABN, how is it set up?
- What's the temporary password format and expiry?
- What happens with international staff who can't receive Australian SMS for MFA?
- What if a magic link expires? Can it be resent?
- Will the firm see all KYC/KYB done across the agency?
- Does easyAML support SSO?
- Can the CO role be reassigned?
- Can the system bill the end client directly rather than the firm?
- Can one CO oversee multiple companies (e.g. a director across brands)?
- How is staff training transferred between two related entities for the same person?
- Do clients need to download an app to complete KYC/VOI?
- Where can I find easyAML system walkthrough videos?
- During registration with easyAML, if I entered a landline instead of mobile, how can I change it?
- Can a deputy Compliance (2IC) Officer be added?
- How long does an account invitation link stay valid?
- My freemium / login link has expired - how do I get back in?
- When does the firm need to add support staff who don't directly do CDD?
- Navigating The Top Menu: Notifications, Support, and Sign Out
- Managing Account Settings and Billing in EasyAML