Does China block easyAML SMS links?
Yes, the Great Firewall can block external SMS hyperlinks to mainland China numbers, so multi-channel delivery (SMS plus email, and optionally WeChat) is used for China-based customers.
This isn't easyAML-specific; it affects every non-Chinese platform sending SMS to China.
The workaround - multi-channel delivery:
- Send the KYC link by email as the primary channel for China-based customers. Email isn't necessarily blocked in the same way.
- Send to phone and email simultaneously so the customer receives both and uses whichever works.
- Copy the link manually from the Communication tab on the transaction and pass it to the customer via WhatsApp, WeChat, Signal or another messaging app that the customer can access.
Other regions with similar issues:
- Corporate firewalls - some enterprise networks strip URLs from inbound SMS; same workaround applies.
- Carrier deliverability - in any country, individual carrier issues can drop SMS links. The phone+email simultaneous send is the cleanest defence.
Customer education. A simple briefing on the KYC process before sending the link reduces the chance of the link being treated as spam or being mishandled. easyAML provides a customer brochure explaining the process in plain language - request the brochure pack from Customer Success and forward to clients before the link goes out.
See "How long does a VOI/KYC link stay valid, and what happens if the client deletes or misses it?" in Section 2 for the broader workflow.
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- During registration with easyAML, if I entered a landline instead of mobile, how can I change it?
- How long does an account invitation link stay valid?