How do I re-invite a user who didn't receive the original invitation?
Two self-serve paths plus a support fallback: the user triggers Forgot Password or the Compliance Officer re-invites from Account Settings
Two self-serve paths plus a support fallback:
Path 1: User self-serves via Forgot Password.
- User goes to app.easyaml.com.
- Enters their email address in the sign-in field.
- Selects Sign In, then Forgot Password.
- Follows the steps in the email that arrives to create a new password.
This works because the platform recognises the email as a valid (already-invited) user and issues a fresh activation link via the Forgot Password mechanism. This is the fastest path if the user has access to their email and the original invitation simply didn't arrive.
Path 2: Compliance Officer re-issues the invitation.
- CO navigates to Account Settings → Users.
- Finds the user in the list.
- Clicks Re-Invite - a fresh invitation is sent to the user's email.
This is useful when the original invitation might have gone to the wrong email address, or when the CO wants to confirm the invitation has been triggered fresh.
Path 3 (fallback): Contact Support.
If still failing after both self-serve options, contact Support on 1300 425 495 - the support team can manually intervene to issue access. This is rarely needed but available as a final option.
Most invitation issues are resolved by Path 1 within minutes. Common causes for the original invitation not arriving: spam filtering, typo in the original invited email address, or corporate email gateway blocking the easyAML domain. Path 1 sidesteps the original delivery; Path 2 retriggers it. Path 3 is for the edge cases.