During registration with easyAML, if I entered a landline instead of mobile, how can I change it?
Sign-up from the original email link and enter the mobile; update from inside the user's own profile after MFA setup, or have support manually update the number if locked out.
For an account user (staff member) who entered a landline by mistake during setup:
- Sign-up with the original email link - you'll be prompted to add a mobile number during the process. The original invitation remains valid (4 weeks) so you can re-attempt without needing a fresh invitation.
- Update from inside your profile - once the user is past MFA setup, change your mobile number from their own user profile.
- Support manually updates the number - if the user is locked out because the landline can't receive SMS, contact support@easyaml.com and the support team will update the mobile and reset the user after verifying.
For an end customer who entered a landline in the VOI flow, the workaround is to re-initiate the transaction with a corrected mobile number and discard the prior attempt. The original VOI link won't have completed because the SMS verification step would have failed at the landline.