Updating Individuals Information and Managing Outstanding KYCs
Update an individual's details and manage outstanding KYC/VOI requests - resend links, correct details, revoke requests.
Learn how to update an individual's details and manage their outstanding KYC/VOI requests in easyAML - resending links, correcting contact details, and revoking requests sent in error.
On this page: Watch the video · Step-by-step guide
Step-by-step guide
Jump to: Resend a verification link · Update details (Update VOI) · Revoke a request
Resend a verification link
- Open the individual's record from Entities > Individuals.
- Go to the Identity tab.
- Select the Resend button on the right-hand side. Resend delivers by SMS only.
An expired link shows as Abandoned and can be resent with the same Resend button - you do not need to create a new request. Links stay valid for 28 days, and clients receive 3 automatic reminders sent 2 days apart.
Update details and resend by email (Update)
Use the Update button to change and resend the request details - including the reference name, mobile number and email address. To resend the link by email, use Update - the Resend button sends by SMS only.
Revoke a request
- Open the individual's record and locate the outstanding request.
- Select Revoke to cancel a request sent in error.